Subject: Re: SO# 600749211 - JB080328
From: Radwa Ali <[email-masked]>
To: Asad <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>, [email-masked], Vipin Raj <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>
Date: Tue, 9 Jun 2020 12:42:02 +0400
List-Id: <ccteam.mumzworld.com>

Hi Asad,
Appreciate your support with this case as it has been pending since March,
The customer has 5 items in her order, she received one.
NS shows and outbound confirmed this was packed in 2 boxes.
Lastmile received and handed 1 box to jeebly which was delivered.
It has been passed on from Outbound to returns to the courier and we still
have no resolution.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Tue, Apr 21, 2020 at 12:27 PM Radwa Ali <[email-masked]> wrote:

> Hi All,
> Please advise what is the next step here ?
> one box has been dispatched and delivered. Will we ship the second box ?
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Thu, Apr 16, 2020 at 12:15 PM Mostafa saad <[email-masked]>
> wrote:
>
>> Hello Umang
>>
>> As per our QC sheet, we have dispatched only one the box as we received
>> it from OB
>>
>> Attached for reference
>>
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>> ᐧ
>>
>> On Thu, Apr 16, 2020 at 11:32 AM Umang Mehrotra <[email-masked]>
>> wrote:
>>
>>> Hi Mostafa,
>>>
>>>
>>>
>>> Could you please check how many boxes were handed over to Jeebly from us?
>>>
>>>
>>>
>>> Regards,
>>>
>>> Umang Mehrotra
>>>
>>>
>>>
>>> *From:* Mohit Caleb [mailto:[email-masked]]
>>> *Sent:* Wednesday, April 15, 2020 11:35 AM
>>> *To:* Radwa Ali <[email-masked]>; Umang Mehrotra <
>>> [email-masked]>
>>> *Cc:* Farooq <[email-masked]>; Eugene Mugisa <[email-masked]>;
>>> Mostafa saad <[email-masked]>; Shady Elgendy <
>>> [email-masked]>; Mohamed Magdy <[email-masked]>;
>>> [email-masked]; Mary Anne Agapito <[email-masked]>;
>>> Syed Yakoob <[email-masked]>; Vipin Raj <[email-masked]>;
>>> Mostafa Said <[email-masked]>; lastmile <
>>> [email-masked]>; customer care <[email-masked]>
>>> *Subject:* Re: SO# 600749211 - JB080328
>>>
>>>
>>>
>>> +Umang Mehrotra <[email-masked]>
>>>
>>> Kindly assist here
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Wed, Apr 15, 2020 at 11:32 AM Radwa Ali <[email-masked]> wrote:
>>>
>>> Hi Eugene,
>>>
>>> Please advise what is the next step here.
>>>
>>> Outbound advised they packed ion 2 boxes and NS shows the same.
>>>
>>> But Last mile handed over 1 box and Jeebly delivered that box.
>>>
>>> The customer received 1 out of 5 items ?
>>>
>>> How can we resolve this ?
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Fri, Apr 10, 2020 at 7:45 PM Farooq <[email-masked]> wrote:
>>>
>>> Hi Eugene -  Already replied.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>>>
>>> [email-masked] | +971504330629
>>>
>>> [image:
>>> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>>>
>>>
>>> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
>>> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai, UAE.
>>>
>>>
>>> ------------------------------
>>>
>>> *From:* Eugene Mugisa <[email-masked]>
>>> *Sent:* Friday, April 10, 2020 3:47 PM
>>> *To:* [email-masked] <[email-masked]>; Mohit Caleb <
>>> [email-masked]>; Farooq <[email-masked]>
>>> *Cc:* Mostafa saad <[email-masked]>; Shady Elgendy <
>>> [email-masked]>; Mohamed Magdy <[email-masked]>;
>>> [email-masked] <[email-masked]>; Mary Anne Agapito <
>>> [email-masked]>; Syed Yakoob <[email-masked]>; Vipin Raj <
>>> [email-masked]>; Mostafa Said <[email-masked]>;
>>> lastmile <[email-masked]>; customer care <[email-masked]>
>>> *Subject:* RE: SO# 600749211 - JB080328
>>>
>>>
>>>
>>> + @Farooq <[email-masked]>
>>>
>>>
>>>
>>> Best,
>>>
>>> Eugene.
>>>
>>>
>>>
>>> *From:* [email-masked] <[email-masked]>
>>> *Sent:* Thursday, April 9, 2020 8:25 PM
>>> *To:* 'Mohit Caleb' <[email-masked]>
>>> *Cc:* 'Mostafa saad' <[email-masked]>; 'Shady Elgendy' <
>>> [email-masked]>; 'Mohamed Magdy' <[email-masked]>;
>>> [email-masked]; 'Mary Anne Agapito' <[email-masked]>;
>>> 'Syed Yakoob' <[email-masked]>; 'Vipin Raj' <[email-masked]>;
>>> 'Mostafa Said' <[email-masked]>; 'lastmile' <
>>> [email-masked]>; 'customer care' <[email-masked]>
>>> *Subject:* RE: SO# 600749211 - JB080328
>>>
>>>
>>>
>>> Hi Mohit ,
>>>
>>> Can you please advise if there are any updates?
>>>
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Mohit Caleb <[email-masked]>
>>> *Sent:* Thursday, April 9, 2020 11:49 AM
>>> *To:* Radwa Ali <[email-masked]>
>>> *Cc:* Mostafa saad <[email-masked]>; Shady Elgendy <
>>> [email-masked]>; Mohamed Magdy <[email-masked]>;
>>> [email-masked]; Mary Anne Agapito <[email-masked]>;
>>> Syed Yakoob <[email-masked]>; Vipin Raj <[email-masked]>;
>>> Mostafa Said <[email-masked]>; lastmile <
>>> [email-masked]>; customer care <[email-masked]>
>>> *Subject:* Re: SO# 600749211 - JB080328
>>>
>>>
>>>
>>> HI Radwa,
>>>
>>> We will update you on this case by E.O.D
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Thu, Apr 9, 2020 at 11:08 AM <[email-masked]> wrote:
>>>
>>> Hi @[email-masked] <[email-masked]>,
>>>
>>> Please assist?
>>>
>>>
>>>
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Mostafa saad <[email-masked]>
>>> *Sent:* Wednesday, April 8, 2020 11:42 AM
>>> *To:* Radwa Ali <[email-masked]>; Shady Elgendy <
>>> [email-masked]>; Mohamed Magdy <[email-masked]>
>>> *Cc:* Mohit Caleb <[email-masked]>; Mary Anne Agapito <
>>> [email-masked]>; Syed Yakoob <[email-masked]>; Vipin Raj <
>>> [email-masked]>; Mostafa Said <[email-masked]>;
>>> [email-masked]; lastmile <[email-masked]>; customer
>>> care <[email-masked]>
>>> *Subject:* Re: SO# 600749211 - JB080328
>>>
>>>
>>>
>>> Dears,
>>>
>>>
>>>
>>>
>>>
>>> As per our QC sheet for this order, we were sent 1 box to Jeebly as we
>>> received it from OB
>>>
>>>
>>>
>>> Attached for your reference
>>>
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> Mostafa Saad
>>>
>>> LM Supervisor at Mumzworld
>>>
>>>
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Wed, Apr 8, 2020 at 10:14 AM Radwa Ali <[email-masked]> wrote:
>>>
>>> Hi Mostafa and Mohit,
>>>
>>> Any updates?
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Apr 7, 2020 at 11:27 AM Mohit Caleb <[email-masked]> wrote:
>>>
>>> @Mostafa saad <[email-masked]>
>>>
>>> Kindly check this in your sorting sheet
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Mon, Apr 6, 2020 at 7:43 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hello Team,
>>>
>>>
>>>
>>> The customer called again, what is the status of this case?
>>>
>>>
>>>
>>> The customer is asking for a refund now.
>>>
>>>
>>>
>>> Please let's resolve this issue once and for all.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Mar 31, 2020 at 8:25 AM Syed Yakoob <[email-masked]> wrote:
>>>
>>> @Mostafa saad <[email-masked]> please check again and verify
>>> for this. This order was packed in 2 packages.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Mon, 30 Mar 2020 at 19:11, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> The customer is calling again. May we have an update on this case,
>>> please?
>>>
>>>
>>>
>>> The customer wants a refund if not resolved.
>>>
>>>
>>>
>>> Please advise.Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Mar 29, 2020 at 6:33 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Syed,
>>>
>>>
>>>
>>> Any update on this, please?
>>>
>>>
>>>
>>> As per the customer, she only received the item below, the rest are not
>>>
>>>
>>>
>>> AL-CHM91
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=251344>
>>>
>>> Fisher-Price - Bg Roarin Rainforest Jumperoo
>>>
>>>
>>>
>>> Kindly check. Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Mar 29, 2020 at 3:12 PM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>> Hello Syed
>>>
>>>
>>>
>>> Already reply above we sent only one box.
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> Mostafa Saad
>>>
>>> LM Supervisor at Mumzworld
>>>
>>>
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Sun, Mar 29, 2020 at 2:29 PM Syed Yakoob <[email-masked]> wrote:
>>>
>>> @Mostafa saad <[email-masked]> please check for 2nd box. Was
>>> this dispatched with the same driver?
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Sun, 29 Mar 2020 at 14:07, <[email-masked]> wrote:
>>>
>>> Hi Syed,
>>>
>>>
>>>
>>> Customer received only one box.
>>>
>>> Please advise if *both *boxes were handed over to courier as we need
>>> sort this ASAP.
>>>
>>>
>>>
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Syed Yakoob <[email-masked]>
>>> *Sent:* Friday, March 27, 2020 9:47 AM
>>> *To:* Radwa Ali <[email-masked]>
>>> *Cc:* Mostafa saad <[email-masked]>; [email-masked];
>>> lastmile <[email-masked]>; customer care <[email-masked]>
>>> *Subject:* Re: SO# 600749211 - JB080328
>>>
>>>
>>>
>>> Hello Radwa,
>>>
>>>
>>>
>>> Order was packed completely in 2 packages. 1 package is for (*Fisher-Price
>>> - Bg Roarin Rainforest Jumperoo*) and remaining items of the order was
>>> packed in other box.
>>>
>>>
>>>
>>> Thanks,
>>>
>>>
>>>
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Thu, 26 Mar 2020 at 16:32, Radwa Ali <[email-masked]> wrote:
>>>
>>> Hi @Syed Yakoob <[email-masked]> ,
>>>
>>>
>>>
>>> Any updates ?
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Mar 21, 2020 at 3:02 PM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>> @Syed Yakoob <[email-masked]>  Please share your feedback.
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> Mostafa Saad
>>>
>>> LM Supervisor at Mumzworld
>>>
>>>
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Sat, Mar 21, 2020 at 2:54 PM Radwa Ali <[email-masked]> wrote:
>>>
>>> Hi Mostafa,
>>>
>>> NS shows 2 packages? is the 2nd package dispatched yet?
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Mar 17, 2020 at 8:42 AM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>> Hello Radwa
>>>
>>>
>>>
>>>
>>>
>>> We were dispatch one box only for this order to ( Jeebly )
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> Mostafa Saad
>>>
>>> LM Supervisor at Mumzworld
>>>
>>>
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Mon, Mar 16, 2020 at 5:58 PM <[email-masked]> wrote:
>>>
>>> Hi @lastmile <[email-masked]> and @[email-masked]
>>> <[email-masked]>,
>>>
>>>
>>>
>>> Jeebly has stated they only received 1 box.
>>>
>>> Please advise.
>>>
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Farooq <[email-masked]>
>>> *Sent:* Monday, March 16, 2020 5:49 PM
>>> *To:* Radwa Ali <[email-masked]>; lastmile <[email-masked]>
>>> *Cc:* customer care <[email-masked]>
>>> *Subject:* Re: SO# 600749211 - JB080328
>>>
>>>
>>>
>>> Hi Radwa -  We received only 1 pcs and was delivered to customer ,
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>>>
>>> [email-masked] | +971504330629
>>>
>>> [image: Image removed by sender.
>>> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>>>
>>>
>>> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
>>> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai, UAE.
>>>
>>>
>>> ------------------------------
>>>
>>> *From:* Radwa Ali <[email-masked]>
>>> *Sent:* Monday, March 16, 2020 5:43 PM
>>> *To:* lastmile <[email-masked]>
>>> *Cc:* Farooq <[email-masked]>; customer care <[email-masked]>
>>> *Subject:* SO# 600749211 - JB080328
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Please check SO# 600749211as it shows as 2 packages and the customer
>>> only received one.
>>>
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> --
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>>> .
>>>
>>>
>>>
>>>
>>> --
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>>>
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