Subject: Re: Costume fees 700217567 // 31808842332
From: Samiya Sheikh <[email-masked]>
To: Eugene Mugisa <[email-masked]>, Ronald Gaviola <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: Shinette Grace Ochoa <[email-masked]>, Ekta Jesswani <[email-masked]>, Sagar Khawani <[email-masked]>, Shajeeb C <[email-masked]>, customer care <[email-masked]>
Date: Mon, 8 Jun 2020 23:55:22 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

This is very delayed, the customer wants his refund. update CRA urgently.
@Returns.fc <[email-masked]> please assist.

Regards

On Fri, May 15, 2020 at 9:57 PM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> shipment is destroyed it will not be returned. Kindly create CRA to refund
> the customer.
>
> Regareds
>
> On Mon, May 11, 2020 at 11:09 AM Shajeeb C <[email-masked]> wrote:
>
>> Hi Samiya,
>>
>> Please check with the return team for CRA.
>>
>> Regards,
>> Shajeeb
>>
>>
>>
>> On Mon, May 11, 2020 at 10:47 AM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> We need an urgent update here. shipment is destroyed, update CRA to
>>> refund customer.
>>> @Shajeeb Cheriyath <[email-masked]>
>>>
>>> Regards
>>>
>>> On Sun, May 3, 2020 at 3:55 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>> Kindly update CRA of order 700217567, Must refund the customer,
>>>>
>>>> Please note shipment is destroyed.
>>>>
>>>> Regards
>>>>
>>>> On Wed, Apr 29, 2020 at 9:37 AM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>>  urgent CRA update, shipment will be destroyed,  refunding the
>>>>> customer.
>>>>>
>>>>> Regards
>>>>>
>>>>> On Mon, Apr 27, 2020 at 9:50 AM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Kindly update.
>>>>>>
>>>>>> We need a CRA update, shipment will be destroyed,  refunding the
>>>>>> customer.
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> On Sun, Apr 26, 2020 at 10:08 AM Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> We need a CRA update, shipment will be destroyed,  refunding the
>>>>>>> customer.
>>>>>>>
>>>>>>> Kindly assist urgently
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> ---------- Forwarded message ---------
>>>>>>> From: Samiya Sheikh <[email-masked]>
>>>>>>> Date: Sat, Apr 25, 2020 at 11:34 AM
>>>>>>> Subject: Fwd: Costume fees 700217567 // 31808842332
>>>>>>> To: Sagar Khawani <[email-masked]>, Shinette Grace Ochoa <
>>>>>>> [email-masked]>
>>>>>>> Cc: customer care <[email-masked]>
>>>>>>>
>>>>>>>
>>>>>>> Hi t/eam,
>>>>>>>
>>>>>>> shipment will be destroyed, im refunding the customer, Kindly note.
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> ---------- Forwarded message ---------
>>>>>>> From: Krizette Masangkay <[email-masked]>
>>>>>>> Date: Tue, Mar 10, 2020 at 8:45 AM
>>>>>>> Subject: RE: Costume fees 700217567 // 31808842332
>>>>>>> To: Shinette Grace Ochoa <[email-masked]>
>>>>>>> Cc: Samiya Sheikh <[email-masked]>, Ronald Gaviola <
>>>>>>> [email-masked]>, Ekta Jesswani <[email-masked]>, Feras
>>>>>>> Alzeobi <[email-masked]>, customer care <[email-masked]>
>>>>>>>
>>>>>>>
>>>>>>> Hi Shine
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Noted on below and 40 USD destroy charge will be debited. Thank you
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks and Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Krizette M. Masangkay*
>>>>>>>
>>>>>>> Customer Success Leader
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Aramex
>>>>>>>
>>>>>>> Direct Line: 04 503 0633
>>>>>>>
>>>>>>> Email [email-masked] <[email-masked]>*
>>>>>>>
>>>>>>> aramex.com
>>>>>>>
>>>>>>> [image: A picture containing vector graphics Description generated
>>>>>>> with very high confidence]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Shinette Grace Ochoa <[email-masked]>
>>>>>>> *Sent:* Tuesday, March 10, 2020 8:39 AM
>>>>>>> *To:* Krizette Masangkay <[email-masked]>
>>>>>>> *Cc:* Samiya Sheikh <[email-masked]>; Ronald Gaviola <
>>>>>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Feras
>>>>>>> Alzeobi <[email-masked]>; customer care <[email-masked]>
>>>>>>> *Subject:* Re: Costume fees 700217567 // 31808842332
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Krizette,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please destroy, item is a low-value liquid cleanser and might be
>>>>>>> damaged as well if we ship it back to the wh.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>>
>>>>>>> Best regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Mar 10, 2020 at 8:30 AM Krizette Masangkay <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Dear team
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly advise us by today. thank you
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks and Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Krizette M. Masangkay*
>>>>>>>
>>>>>>> Customer Success Leader
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Aramex
>>>>>>>
>>>>>>> Direct Line: 04 503 0633
>>>>>>>
>>>>>>> Email [email-masked] <[email-masked]>*
>>>>>>>
>>>>>>> aramex.com
>>>>>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C2620ec0e8f264bc348f808d7c4ad0f43%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637194119872216814&sdata=et7MT1fPOJdf442%2FE3zxSHGGPP3IW0P2xsK4b0mm6PE%3D&reserved=0>
>>>>>>>
>>>>>>> [image: A picture containing vector graphics Description generated
>>>>>>> with very high confidence]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Samiya Sheikh <[email-masked]>
>>>>>>> *Sent:* Wednesday, March 4, 2020 9:18 AM
>>>>>>> *To:* Shinette Grace Ochoa <[email-masked]>; Ronald Gaviola
>>>>>>> <[email-masked]>; Ekta Jesswani <[email-masked]>; Feras
>>>>>>> Alzeobi <[email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>; Krizette Masangkay <
>>>>>>> [email-masked]>
>>>>>>> *Subject:* Re: Costume fees 700217567 // 31808842332
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly check and update
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Mar 4, 2020 at 8:23 AM Krizette Masangkay <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Dear Ronald/Shine,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please provide us your final instruction for this order. Thankyou
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks and Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Krizette M. Masangkay*
>>>>>>>
>>>>>>> Customer Success Leader
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Aramex
>>>>>>>
>>>>>>> Direct Line: 04 503 0633
>>>>>>>
>>>>>>> Email [email-masked] <[email-masked]>*
>>>>>>>
>>>>>>> aramex.com
>>>>>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C2620ec0e8f264bc348f808d7c4ad0f43%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637194119872226807&sdata=KFhcxpUJG2TrQ8qEoXzR6G2JVz9mYIiWsednxE0Km0g%3D&reserved=0>
>>>>>>>
>>>>>>> [image: A picture containing vector graphics Description generated
>>>>>>> with very high confidence]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Samiya Sheikh <[email-masked]>
>>>>>>> *Sent:* Monday, March 2, 2020 12:21 PM
>>>>>>> *To:* Ekta Jesswani <[email-masked]>; Feras Alzeobi <
>>>>>>> [email-masked]>; Shinette Grace Ochoa <[email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>; Ronald Gaviola <
>>>>>>> [email-masked]>; Krizette Masangkay <[email-masked]>
>>>>>>> *Subject:* Re: Costume fees 700217567 // 31808842332
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> WE need urgent update here. customer requested to cancel and get a
>>>>>>> refund, Egypt order. Kindly advise.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Mar 1, 2020 at 7:56 AM Krizette Masangkay <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Dear All
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please advise your next instruction for this. Thank you
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks and Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Krizette M. Masangkay*
>>>>>>>
>>>>>>> Customer Success Leader
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Aramex
>>>>>>>
>>>>>>> Direct Line: 04 503 0633
>>>>>>>
>>>>>>> Email [email-masked] <[email-masked]>*
>>>>>>>
>>>>>>> aramex.com
>>>>>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C2620ec0e8f264bc348f808d7c4ad0f43%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637194119872226807&sdata=KFhcxpUJG2TrQ8qEoXzR6G2JVz9mYIiWsednxE0Km0g%3D&reserved=0>
>>>>>>>
>>>>>>> [image: A picture containing vector graphics Description generated
>>>>>>> with very high confidence]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Samiya Sheikh <[email-masked]>
>>>>>>> *Sent:* Tuesday, February 25, 2020 11:18 AM
>>>>>>> *To:* Feras Alzeobi <[email-masked]>; Ekta Jesswani <
>>>>>>> [email-masked]>; Shinette Grace Ochoa <[email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>; Ronald Gaviola <
>>>>>>> [email-masked]>; Krizette Masangkay <[email-masked]>
>>>>>>> *Subject:* Re: Costume fees 700217567 // 31808842332
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please check and update. Customer requested to cancel and get a
>>>>>>> refund. Kindly check and approve.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Feb 25, 2020 at 7:52 AM Krizette Masangkay <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Dear Samiya,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please confirm if we will return or destroy the shipment. Thank you
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks and Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Krizette M. Masangkay*
>>>>>>>
>>>>>>> Customer Success Leader
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Aramex
>>>>>>>
>>>>>>> Direct Line: 04 503 0633
>>>>>>>
>>>>>>> Email [email-masked] <[email-masked]>*
>>>>>>>
>>>>>>> aramex.com
>>>>>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C2620ec0e8f264bc348f808d7c4ad0f43%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637194119872236807&sdata=4U00%2FhqNIQaIhNkYoNr2qYWmxoqZE8gw%2Bfg54FsxRxY%3D&reserved=0>
>>>>>>>
>>>>>>> [image: A picture containing vector graphics Description generated
>>>>>>> with very high confidence]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Krizette Masangkay
>>>>>>> *Sent:* Wednesday, February 19, 2020 8:00 AM
>>>>>>> *To:* 'Samiya Sheikh' <[email-masked]>
>>>>>>> *Cc:* 'customer care' <[email-masked]>; Ronald Gaviola <
>>>>>>> [email-masked]>; Feras Alzeobi <[email-masked]>; 'Ekta
>>>>>>> Jesswani' <[email-masked]>
>>>>>>> *Subject:* RE: Costume fees 700217567 // 31808842332
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Dear Samiya,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please advise us your next instruction for this shipment. Thank you
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks and Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Krizette M. Masangkay*
>>>>>>>
>>>>>>> Customer Success Leader
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Aramex
>>>>>>>
>>>>>>> Direct Line: 04 503 0633
>>>>>>>
>>>>>>> Email [email-masked] <[email-masked]>*
>>>>>>>
>>>>>>> aramex.com
>>>>>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C2620ec0e8f264bc348f808d7c4ad0f43%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637194119872246808&sdata=kPvUGYmgm8EPps3btq3OXtubGM993yT7wvUaFdxK%2BO8%3D&reserved=0>
>>>>>>>
>>>>>>> [image: A picture containing vector graphics Description generated
>>>>>>> with very high confidence]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Krizette Masangkay
>>>>>>> *Sent:* Wednesday, February 5, 2020 12:36 PM
>>>>>>> *To:* 'Samiya Sheikh' <[email-masked]>
>>>>>>> *Cc:* 'customer care' <[email-masked]>
>>>>>>> *Subject:* RE: Costume fees 700217567 // 31808842332
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Dear Samiya,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> For return, we will need confirm to debit you by # 40 USD customs
>>>>>>> duty + 66 AED courier charge
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> For destroy, we will need confirm to debit you by # 40 USD customs
>>>>>>> duty
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks and Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Krizette M. Masangkay*
>>>>>>>
>>>>>>> Customer Success Leader
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Aramex
>>>>>>>
>>>>>>> Direct Line: 04 503 0633
>>>>>>>
>>>>>>> Email [email-masked] <[email-masked]>*
>>>>>>>
>>>>>>> aramex.com
>>>>>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C2620ec0e8f264bc348f808d7c4ad0f43%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637194119872246808&sdata=kPvUGYmgm8EPps3btq3OXtubGM993yT7wvUaFdxK%2BO8%3D&reserved=0>
>>>>>>>
>>>>>>> [image: A picture containing vector graphics Description generated
>>>>>>> with very high confidence]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Krizette Masangkay
>>>>>>> *Sent:* Wednesday, February 5, 2020 12:23 PM
>>>>>>> *To:* Samiya Sheikh <[email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>
>>>>>>> *Subject:* RE: Costume fees 700217567 // 31808842332
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Samiya
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We will check the charges related to returning this first. Thank you
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks and Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Krizette M. Masangkay*
>>>>>>>
>>>>>>> Customer Success Leader
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Aramex
>>>>>>>
>>>>>>> Direct Line: 04 503 0633
>>>>>>>
>>>>>>> Email [email-masked] <[email-masked]>*
>>>>>>>
>>>>>>> aramex.com
>>>>>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C2620ec0e8f264bc348f808d7c4ad0f43%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637194119872256800&sdata=H3JhYA7ravYNGNDXoYueuaP6jZ6mg%2BQIa%2FaDnRBxl2s%3D&reserved=0>
>>>>>>>
>>>>>>> [image: A picture containing vector graphics Description generated
>>>>>>> with very high confidence]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Samiya Sheikh <[email-masked]>
>>>>>>> *Sent:* Wednesday, February 5, 2020 11:27 AM
>>>>>>> *To:* Krizette Masangkay <[email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>
>>>>>>> *Subject:* Re: Costume fees 700217567 // 31808842332
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly cancel/return this shipment as per customer's request and
>>>>>>> update us when its returned.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Feb 4, 2020 at 1:10 PM Krizette Masangkay <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Samiya,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Amount is 601.89 EGP. Thank you
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks and Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Krizette M. Masangkay*
>>>>>>>
>>>>>>> Customer Success Leader
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Aramex
>>>>>>>
>>>>>>> Direct Line: 04 503 0633
>>>>>>>
>>>>>>> Email [email-masked] <[email-masked]>*
>>>>>>>
>>>>>>> aramex.com
>>>>>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C2620ec0e8f264bc348f808d7c4ad0f43%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637194119872266791&sdata=3nwhx5jSpkqHLRCyDPThP0dzvaXbm%2F02AWd5ofyOUSI%3D&reserved=0>
>>>>>>>
>>>>>>> [image: A picture containing vector graphics Description generated
>>>>>>> with very high confidence]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Samiya Sheikh <[email-masked]>
>>>>>>> *Sent:* Tuesday, February 4, 2020 1:07 PM
>>>>>>> *To:* Mohmed Musa (SA) <[email-masked]>; Krizette Masangkay <
>>>>>>> [email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>
>>>>>>> *Subject:* Costume fees 700217567 // 31808842332
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> External email: avoid to open links or attachments unless sender is
>>>>>>> known and content is relevant..
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Customer was informed Custom fees for this shipment is 600 EGP.
>>>>>>> Kindly confirm.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>>