Subject: PayPal case PP-D-67046026
From: "[email-masked]' via payments" <[email-masked]>
To: Mona Ataya <[email-masked]>
Date: Mon, 08 Jun 2020 07:50:28 -0700
List-Id: <ccteam.mumzworld.com>

A new case has been created

Hello, Mumzworld FZ-LLC

Your buyer filed a claim

Mashael ALZaidi has requested a refund of ‪952.27 USD‬. If you agree to this request, the case will be closed after the refund has processed.

The buyer stated that they never received the item. Please help us to resolve this issue by logging into the Resolution Center and providing us with any information that can help us with our investigation, such as tracking information or delivery confirmation.

If we don’t receive a response from you before 28 June 2020, this case will be closed and decided in your buyer’s favor.

The ‪1,169.67 USD‬ from this transaction is being temporarily held. This money will appear in your PayPal balance, but can’t be withdrawn until this is resolved.

View the case and respond

Transaction details

Case ID

PP-D-67046026

Buyer's name

Mashael ALZaidi

Transaction date

12 April 2020

Transaction amount

‪1,169.67 USD‬

Transaction ID

81869227XD884623Y

Dispute amount

‪952.27 USD‬

Item details

Item ID

STM-340202

Item description

Smoby - Medical Trolley

Item dispute reason

Item was not received

Item details

Item ID

DBT-17512

Item description

KidKraft - Building Bricks Play N Store Table

Item dispute reason

Item was not received

Item details

Item ID

STM-350215

Item description

Smoby - Maxi Market & Accessories

Item dispute reason

Item was not received

Item details

Item ID

STM-7600312302

Item description

Smoby - Evolutive Kitchen

Item dispute reason

Item was not received

Item details

Item ID

STM-360701

Item description

Smoby - Black & Decker Bricolo Center Workbench

Item dispute reason

Item was not received

Item details

Item ID

DBT-IF-146

Item description

iFam - Safe Guard Step Stool - Grey

Item dispute reason

Item was not received

What to do next

Go to the Resolution Center and click Respond next to this case.

As a reminder, if you do not respond before 28 June 2020, the case will be closed and decided in your buyer's favor.

Thank you for your attention to this matter.

Learn how we review and resolve cases by viewing the PayPal User Agreement. Click Legal at the bottom of any PayPal page.

We keep records of all cases in the Resolution Center for your convenience.

Help & Contact  |
Security  |
Apps

PayPal is committed to preventing fraudulent emails. Emails from PayPal will always contain your full name. Learn to identify phishing

Please don't reply to this email. To get in touch with us, click Help & Contact.

Not sure why you received this email? Learn more

Copyright © 1999-2020 PayPal. All rights reserved.

Consumer advisory – PayPal Pte. Ltd., the holder of PayPal's stored value facility, does not require the approval of the Monetary Authority of Singapore. Users are advised to read the terms and conditions carefully.

PayPal PPC001558:1.11:c5b3eceb804c9