Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276
From: Ronald Gaviola <[email-masked]>
To: Amir Julkarnain <[email-masked]>, Moataz Salah El Din <[email-masked]>
Cc: Pavankumar A <[email-masked]>, "ae.mumzworld" <[email-masked]>, Eugene Mugisa <[email-masked]>, "Mohanad Abououf (DHL AE)" <[email-masked]>, "Kashif Malik (DHL AE)" <[email-masked]>, customer care <[email-masked]>
Date: Mon, 8 Jun 2020 17:45:06 +0400
List-Id: <ccteam.mumzworld.com>

Amir,

As per my understanding, the customer received another order and not the
box 2 of 2. The customer on 700231868 has received a package from
200274868 .

@Moataz Salah El Din <[email-masked]> - Could you please call this
customer  700231868 and collect the package 200274868

Regards,
Ronald

On Sat, Jun 6, 2020 at 9:17 AM Amir Julkarnain <[email-masked]> wrote:

> Hello Ronald,
>
> The subject order is correct. but the box 2 of 2 for the same order they
> received a totally different order.
>
> Best regards
>
> On Thu, 4 Jun 2020 at 15:49, Ronald Gaviola <[email-masked]> wrote:
>
>> +Pavankumar A <[email-masked]>
>>
>> Please review the QC history. The two awbs might have been swapped
>> between these two orders.
>>
>> @Amir Julkarnain <[email-masked]> - Please advise which of the two
>> packages is correct? Are you complaining about 200274868 or 700231868
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Thu, Jun 4, 2020 at 3:38 PM Amir Julkarnain <[email-masked]>
>> wrote:
>>
>>> Hello Team,
>>>
>>> The above order was packed into 2 boxes. However, 1 box belongs to a
>>> different customer. Please see below:
>>>
>>>
>>>
>>>
>>> Wrong Shipment: 200274868 - 1384880232
>>>
>>>
>>> Please check and do the needful.
>>>
>>> Best Regards
>>>
>>> --
>>> *Amir Hussain Julkarnain*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>
>
> --
> *Amir Hussain Julkarnain*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>