Subject: Re: You Got a Gift Refund- 600866929
From: Fabian Joseph Melder <[email-masked]>
To: Samiya Sheikh <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>
Date: Mon, 8 Jun 2020 12:46:16 +0000
List-Id: <ccteam.mumzworld.com>

Hi Sagar,

Kindly note that Bilal our Head of Finance has requested IT to make all the voucher that recently had orders canceled reactivated as a special case.

Give us time till tomorrow morning and all the vouchers we will consolidate them and have it activated so customers can use it for future purchases.

Regards,
Fabian

Get Outlook for Android<https://aka.ms/ghei36>
________________________________
From: Samiya Sheikh <[email-masked]>
Sent: Monday, June 8, 2020 4:42:38 PM
To: Sagar Khawani <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>; customer care <[email-masked]>; Fabian Joseph Melder <[email-masked]>
Subject: Re: You Got a Gift Refund- 600866929

Hi Sagar,,

Please confirm if we should create GC to the customer.

Regards

On Sun, Jun 7, 2020 at 8:57 PM Fabian Joseph Melder <[email-masked]<mailto:[email-masked]>> wrote:
Hi Sagar,

The code is already redeemed in our system and it will appear in your billing cycle.

Best Regards,

Fabian J Melder
Manager Training & Operations

T. +971 4 441 8674
M. +971 50 657 4025
E. [email-masked]<mailto:[email-masked]>
SE. [email-masked]<mailto:[email-masked]>
A.

G06, Loft Offices 3, Entrance B
Dubai Media City, Dubai - UAE
P.O. Box 502681

Download the App

[Apple.com]<https://geo.itunes.apple.com/us/app/you-got-a-gift/id1003784085?mt=8&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=iosapp-aarti>  [Apple.com] <https://play.google.com/store/apps/details?id=com.yougotagift.YouGotaGiftApp&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=androidapp-aarti>   [Yougotagift.com] <http://yougotagift.com/?utm_source=yougotagift.com&utm_medium=signature&utm_campaign=emaillogo>

On Wed, Jun 3, 2020 at 3:09 PM Sagar Khawani <[email-masked]<mailto:[email-masked]>> wrote:

Fabian

Is it redeem in your system and you will pay us?

So I arrange for store credit to customer from our end

Thx

Sagar

From: Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 3, 2020 2:19 PM
To: Sagar Khawani <[email-masked]<mailto:[email-masked]>>; Fabian Joseph Melder <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>
Subject: Re: You Got a Gift Refund- 600866929

Hi Sagar and Fabian,

Has this already been sorted out?

Please advise. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]

On Tue, Jun 2, 2020 at 3:46 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:

Hi Sagar and Fabian,

Need your assistance in this case.

Kindly reactivate the voucher for 49.91 AED, the payment didn't go through.

Here is the voucher number - 3680677914977

Hope to hear from you soon. Thank you

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]

On Tue, May 26, 2020 at 9:57 AM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:

Hi Fabian,

We have a customer who used the GC in her order ( # 600866929 ) with us.

Kindly reactivate the amount of AED 49.91 as the order has already been cancelled due to no payment received.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]