Subject: Re: Waybill: 5775896000 - SO# 100144481
From: Ronald Gaviola <[email-masked]>
To: "Asad ." <[email-masked]>
Cc: Naib Khan <[email-masked]>, "ae.mumzworld" <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Radwa Ali <[email-masked]>
Date: Mon, 8 Jun 2020 16:40:22 +0400
List-Id: <ccteam.mumzworld.com>

Hi Asad,

The estimated time of delivery will be visible in the same tracking page as
soon as the shipment is processed at DHL's hub. See the updated status just
seen a minutes ago.

Moving forward, we shall improve and add more details in our response.

Regards,
Ronald

On Mon, Jun 8, 2020 at 4:26 PM Asad . <[email-masked]> wrote:

> Team, We need to improve in our communication. The below email doesn’t
> say by when it will be delivered.
>
>
>
> *Problem:* Imagine the scenario, Radwa called customer and updates the
> customer and confirms we have shipped the item, the customer will ask right
> away okay so when will it arrive at my address. Right? In this case, Radwa
> has two choices, he will make a guess or if the customer is persistent she
> will email it back to you, which is more work.
>
>
>
> *Solution: *Give Radwa ETA as well so that she can inform customer and he
> wont call us back until we fail to deliver within that time. Be proactive
> and foresee the customer questions and address before they ask.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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>
> *From: *Ronald Gaviola <[email-masked]>
> *Date: *Monday, 8 June 2020 at 3:38 PM
> *To: *Radwa Ali <[email-masked]>
> *Cc: *"ae.mumzworld" <[email-masked]>, customer care <
> [email-masked]>, Eugene Mugisa <[email-masked]>, Asad <
> [email-masked]>
> *Subject: *Re: Waybill: 5775896000 - SO# 100144481
>
>
>
> Radwa,
>
>
>
> For shipment status you can visit the website for updates. "shipment has
> been picked up".
>
>
>
>
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Mon, Jun 8, 2020 at 3:27 PM Radwa Ali <[email-masked]> wrote:
>
> Hi Ronald,
>
> Please advise when this can be shipped this has been pending since the
> 29th of May.
>
> If not shipped by the 10th of June he will request cancellation.
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>