Subject: Re: Missing parts -600840705// SKU: DBT-IF-073-M
From: Mostafa saad <[email-masked]>
To: Eugene Mugisa <[email-masked]>, Clearway Express <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Syed Yakoob <[email-masked]>, Mohamed Magdy <[email-masked]>, Ekta Jesswani <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, Mary Anne Agapito <[email-masked]>, Omar Ismail <[email-masked]>, Mohit Caleb <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, lastmile <[email-masked]>, Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Shady Elgendy <[email-masked]>, Hyacinth Joyce <[email-masked]>, Anas nazzal <
Date: Mon, 8 Jun 2020 15:33:06 +0400
List-Id: <ccteam.mumzworld.com>

@Clearway Express <[email-masked]>  Please share your feedback
for this AWB (  600840705
Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Mon, Jun 8, 2020 at 3:19 PM Eugene Mugisa <[email-masked]> wrote:

> + @Mostafa saad <[email-masked]>
>
>
>
> What happened here?
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Monday, June 8, 2020 3:01 PM
> *To:* Mostafa saad <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Syed Yakoob <[email-masked]>; Mohamed Magdy <
> [email-masked]>
> *Cc:* Ekta Jesswani <[email-masked]>; Mohammad Abdul Naser <
> [email-masked]>; Mary Anne Agapito <[email-masked]>; Omar
> Ismail <[email-masked]>; Mohit Caleb <[email-masked]>; customer
> care <[email-masked]>; Returns.fc <[email-masked]>;
> lastmile <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Denmark A <[email-masked]>; Shady Elgendy <[email-masked]>;
> Hyacinth Joyce <[email-masked]>; Anas nazzal <[email-masked]>
> *Subject:* Re: Missing parts -600840705// SKU: DBT-IF-073-M
>
>
>
> Hi Syed / Eugene,
>
>
>
> Could you please confirm if reshipped. Its a while now customer is
> complaining.
>
>
>
> @Mohamed Magdy <[email-masked]> need your assistance in this case.
> The missing part is not yet received and customer is complaining since 16th
> May.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Mon, Jun 8, 2020 at 2:36 PM Anas nazzal <[email-masked]> wrote:
>
> Dear Team,
>
>
>
> Kindly note that the customer called again to complain about the same
> issue.
>
> The customer extremely angry due to fake promises and lack of commitment.
>
>
>
> Best regards,
>
> Anas Nazzal
>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Virus-free. www.avast.com
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
>
> On Sun, Jun 7, 2020 at 8:30 AM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Mostafa,
>
>
>
> Please arrange a call back to the customer at the soonest, the customer
> received an SMS at 8:00 Am, to arrange the delivery
>
>
>
>
>
>
>
> On Sat, Jun 6, 2020 at 2:01 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Mostafa,
>
>
>
> Please contact the customer on the number given below:
>
>
>
> 971 557189240
>
>
>
> Thanks again.
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sat, Jun 6, 2020 at 1:59 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Syed,
>
>
>
> Thank you for the update.
>
>
>
> @lastmile <[email-masked]> @Mostafa saad <[email-masked]>
> - pls reship asap, the customer is calling again.
>
>
>
> I appreciate your support.
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sat, Jun 6, 2020 at 11:11 AM Syed Yakoob <[email-masked]> wrote:
>
> Hello Mac,
>
>
>
> Missing item prepared reship. @Mohammad Abdul Naser
> <[email-masked]> @Omar Ismail <[email-masked]> please adjust
> inventory for this item.
>
>
>
> Best Regards,
>
>
>
>
> ᐧ
>
>
>
> On Sat, 6 Jun 2020 at 11:09, Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Syed,
>
>
>
> As discussed, please reship the missing parts today as much as possible.
>
>
>
> @lastmile <[email-masked]> @Mostafa saad <[email-masked]> -
> please share the details of the courier who will be assigned.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Thu, Jun 4, 2020 at 10:30 AM Mostafa saad <[email-masked]>
> wrote:
>
> Hello Alina
>
>
>
>
>
> As per our record, we have received on the box from OB team.
>
>
>
> Also we were delivered the same to the customer.
>
>
>
> POD from Wimo for your reference.
>
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
>
>
> On Thu, Jun 4, 2020 at 9:42 AM Alina D'Souza <[email-masked]> wrote:
>
> Hi Eugene,
>
>
>
> Need your assistance please advise how many boxes we have shipped
>
>
>
> Customer received 1 box only. We should have the missing box
>
>
>
> @Mohamed Magdy <[email-masked]> Need your assistance on this case
> customer is following up since May.
>
>
>
>
>
> Regards,
>
> Alina
>
>
>
> On Thu, Jun 4, 2020 at 9:09 AM Hyacinth Joyce <[email-masked]> wrote:
>
> Hi team,
>
>
>
> @Mohit Caleb <[email-masked]> do we have an update? The customer is
> constantly following up. We need to give an update Today
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sun, 31 May 2020 at 09:07, Alina D'Souza <[email-masked]> wrote:
>
> Thanks, Nessy,
>
>
>
> @Mohit Caleb <[email-masked]> please advise if the missing box is
> with us.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sun, May 31, 2020 at 9:02 AM Nessy <[email-masked]> wrote:
>
>
>
> I replied on this mail.
>
>
>
> Please check your spam folder.
>
>
>
> Hi Ashley,
>
>
> Could you help me on this.
>
>
>
> Hi Alina and team,
>
>
>
> IF-073M consist of 2 boxes. I can share you the invoice as we sent you
> correct box quantity for sure.
>
>
>
> Let me know if you need further assistance. Thank you.
>
>
>
>
>
> Best Regards
>
>
>
> NESSY LANDICHO
>
>
> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>
> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>
>
>
>
> <http://www.desertbeat.com/>
> <http://www.desertbeat.com/>
>
>
>
>
>
>
>
> *From:* Alina D'Souza [mailto:[email-masked]]
> *Sent:* Sunday, May 31, 2020 8:54 AM
> *To:* Mohit Caleb; Nessy
> *Cc:* customer care; Returns.fc; lastmile; Ekta Jesswani; Anas nazzal;
> Umang Mehrotra; Denmark A; Veronique Bachmann; Shady Elgendy; Mohamed Magdy
> *Subject:* Re: Missing parts -600840705// SKU: DBT-IF-073-M
>
>
>
> Hi Team,
>
>
>
> Please advise if we have the missing piece, if not we will arrange a
> replacement
>
>
>
> Kindly confirm asap
>
>
>
>
>
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sun, May 31, 2020 at 8:46 AM Anas nazzal <[email-masked]> wrote:
>
> Dear Mohit
>
>
>
> Kindly confirm as the customer called again to follow up.
>
>
>
> Best Regards,
>
> Anas Nazzal
>
>
>
> On Sun, May 17, 2020 at 5:28 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Nessy,
>
>
>
> As per the customer, there are some missing parts on this item.
>
>
>
>
> POMUMZ_DXB189506
>
>
>
> Please see below:
>
>
>
> With regard to my order 600840705, please note that we had order from ifam
> the “Marshmallow plus baby room-mint” as per the 1st attached photo and
> product desrciption on mumzworld website-rectangular room with two sides
> 200cm the other two sides 140cm and height 65cm, it seems that there are at
> least 10 rail-pieces.
>
> However,we received one box with only 4 rail-pieces as per the rest
> attached photos.
>
> Please could you please follow our request and inform us about the missing
> parts asap.
>
> Many thanks in advance,
>
>
>
>
>
>
>
>
>
> Kindly check and do the needful. The wife is about to give birth anytime
> soon, and needs it urgently.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
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> .
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
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