Subject: Re: Missing item - SO# 600858837_1
From: Mostafa saad <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: lastmile <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, "Outbound.fc" <[email-masked]>
Date: Mon, 8 Jun 2020 15:14:41 +0400
List-Id: <ccteam.mumzworld.com>

Hello Radwa

We received only one box and we have already dispatched it to EM Post.

So please check with OB team

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Mon, Jun 8, 2020 at 1:32 PM Radwa Ali <[email-masked]> wrote:

> Hi Last mile and Outbound,
> Please assist as this has been pending since teh 16th of May and the cst
> is following up.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Mon, Jun 1, 2020 at 9:37 AM Radwa Ali <[email-masked]> wrote:
>
>> Hi Mostafa,
>> Please check and assist.
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Sun, May 31, 2020 at 9:40 PM Usman Abbasi <
>> [email-masked]> wrote:
>>
>>> Hi,
>>>
>>>
>>>
>>> 1pc shipment received and delivered to customer.
>>>
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>> Usman
>>>
>>> *From:* Radwa Ali <[email-masked]>
>>> *Sent:* Sunday, May 31, 2020 4:47 PM
>>> *To:* lastmile <[email-masked]>; Usman Abbasi <
>>> [email-masked]>
>>> *Cc:* customer care <[email-masked]>
>>> *Subject:* Missing item - SO# 600858837_1
>>>
>>>
>>>
>>> Hi All,
>>>
>>> Please check this missing item case - Customer says she received 1 box.
>>> LFS shows 2 boxes.
>>>
>>>
>>>
>>> Order # 600858837_1
>>>
>>> AWB # 1000006686132
>>>
>>> Courier: Empost
>>>
>>> Missing item:  Paradiso Toys 15Kg Sterile Playsand
>>>
>>> SKU:  BLTG-5425000338017
>>>
>>> Picture of the missing item if available:
>>>
>>>
>>>
>>>
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>> --
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