Subject: RE: Order #600879623 // Sku :BDM-634134 // Name :Hauck - Teddy Leisure Baby Rocker - Grey // Damaged
From: Bernadette Villahermosa <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Liza Nocete <[email-masked]>, Babico Trading <[email-masked]>, Kia <[email-masked]>, Mark Jayson Canaria <[email-masked]>
Date: Mon, 8 Jun 2020 10:34:32 +0000
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Apologies for the inconvenience. Please advise customer to return the item and we will replace it with new one.
If the customer would like to have the item immediately, you can raise a new PO and we will just issue a CM once the damaged item is returned to us.

Regards,
Bernadette

From: Denmark A <[email-masked]>
Sent: Monday, June 08, 2020 2:01 PM
To: Bernadette Villahermosa <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Umang Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]>
Subject: Re: Order #600879623 // Sku :BDM-634134 // Name :Hauck - Teddy Leisure Baby Rocker - Grey // Damaged

Hi Bernadette,

POMUMZ_DXB200333

Regards,
Den mark

On Mon, Jun 8, 2020 at 1:20 PM Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please let me know the PO number.

Regards,
Bernadette

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 08, 2020 12:56 PM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Order #600879623 // Sku :BDM-634134 // Name :Hauck - Teddy Leisure Baby Rocker - Grey // Damaged

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:received_damaged_not_as_new
Comments :The fabric of the rocker is torn up. I would like a replacement of item not a refund please.

We appreciate your support in this matter, Thank you.

Regards,
Den mark