Subject: Arabic Language Test - Mohammad Nasir
From: Mohammad Nasir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Jun 2020 05:24:33 -0400

Foreign Language
Screening Test

Name

Mohammad
Nasir    /  (91) 9419941499    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

I should apology and should
reorder for him as soon as possible. And I should inform the customer as well
that he will get his order as soon as possible.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

My name is Mohammad Nasir, I have completed masters in Arabic.
Basically I am from Jammu and Kashmir but  I stay in Jamia Nagar New Delhi.

Coming to my family background I have 5 members and I am the youngest,  my
father is a contractor and my mother is a homemaker.

Experience- I have totally 1-year and 8 months experience in Startek for OYO
process as a QA ( Quality Analyst).

My goal is to achieve a good position in an organisation that I work for.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

Keeping
customers happy and loyal

Please answer this question in YOUR
LANGUAGE: In 5 sentences please explain what makes you the right candidate for
customer service job.

I can do work hard and work under
pressure.

I have patience and can be polite for my job.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

My home town is Srinagar and it is the capital of Jammu and
Kashmir, It's well known around the world for its beautifulness. The people are
very kind and loyal it makes it very special. The main language is Kashmiri but
officially language is Urdu. The advantage of living in Kashmir are the range of
things to do, such as culture and social activities  and the beautiful parks
and rivers. J&k is a greener in terms of parks and rivers.