Subject: Re: Missing Items - 600858712_2
From: Syed Yakoob <[email-masked]>
To: Samiya Sheikh <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Mon, 8 Jun 2020 12:40:40 +0400
List-Id: <ccteam.mumzworld.com>

Hello Samiya,

Confirmed from CCTV footage that these 3 items were not packed. Please
create a new order for it. @Mohit Caleb <[email-masked]> FYI

Best Regards,

ᐧ

On Mon, 8 Jun 2020 at 10:32, Samiya Sheikh <[email-masked]> wrote:

> Hi Mohit and Syed,
>
> We need an urgent update here. please assist urgently.
>
> Regards
>
> On Sat, Jun 6, 2020 at 1:28 PM Mohit Caleb <[email-masked]> wrote:
>
>> +Syed Yakoob <[email-masked]>
>>
>> Check on this & update asap
>> ᐧ
>>
>> On Sat, Jun 6, 2020 at 10:33 AM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Please update urgently, Customer keeps following up.
>>>
>>> The customer complained 3 items are missing.
>>>
>>> 600858712_2 PRT-491011
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=255321> 3Doodler
>>> - Start Essential Pen Set
>>>
>>> 600858712_2 SHE-BP-PLAY-GLACIER
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=638710> BuddyPhones
>>> - Wireless Bluetooth Headphones for Kids - Blue
>>>
>>> 600858712_2 PRT-491142
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=255328> 3Doodler
>>> - Start Plastic Mix Packs - Primary Pow
>>>
>>>
>>> @Mohit Caleb <[email-masked]>
>>>
>>> Regards
>>>
>>> On Tue, Jun 2, 2020 at 11:04 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> The customer complained 3 items are missing.
>>>>
>>>> 600858712_2 PRT-491011
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=255321> 3Doodler
>>>> - Start Essential Pen Set
>>>>
>>>> 600858712_2 SHE-BP-PLAY-GLACIER
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=638710> BuddyPhones
>>>> - Wireless Bluetooth Headphones for Kids - Blue
>>>>
>>>> 600858712_2 PRT-491142
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=255328> 3Doodler
>>>> - Start Plastic Mix Packs - Primary Pow
>>>>
>>>> The 3 items were not in the part picked or part reserved tracker
>>>> instead.
>>>>
>>>> I have asked the customer to send a picture for the actual items
>>>> received but most of them have already been used. The customer confirmed
>>>> the package was received well sealed.
>>>>
>>>> Please check and advise. Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>>
>>