Subject: Re: Missing item - MIK-2093165 - 600871009
From: Radwa Ali <[email-masked]>
To: Asad <[email-masked]>
Cc: customer care <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>
Date: Mon, 8 Jun 2020 12:09:08 +0400
List-Id: <ccteam.mumzworld.com>

Hi Asad,
Please help with this issue , the customer is calling me directly as the
senior or supervisor from Clearway gave her my personal number instead of
raising the issue through customer service number or email.
The item value is 220 AED and we escalated it 6 days ago and we have no
reply.
Please advise if we can place a new order.

Missing item details ;
SKU:  MIK-2093165
*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Mon, Jun 8, 2020 at 11:58 AM Radwa Ali <[email-masked]> wrote:

> Hi Team,
> Please update us on this issue - Customer is following up again and we
> have no updates.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Tue, Jun 2, 2020 at 1:41 PM Radwa Ali <[email-masked]> wrote:
>
>> Hi All,
>> Please check the SO# above as it is missing 1 SKU.
>> Order was packaged and shipped in 1 box which was delivered.
>> We need to check adn advise the cst ASAP when she will receive the
>> package.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>