Subject: Re: 600854918_2- Missing Double Stroller ||babytrend - Sit N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
From: "Asad ." <[email-masked]>
To: Naib Khan <[email-masked]>, Radwa Ali <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, Mohit Caleb <[email-masked]>, Mostafa saad <[email-masked]>, Omar Ismail <[email-masked]>, Vipin Raj <[email-masked]>, Mary Anne Agapito <[email-masked]>, Outbound.fc <[email-masked]>, Syed Yakoob <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Yaseen Shaqra <[email-masked]>, Samiya Sheikh <[email-masked]>, lastmile <[email-masked]>, Returns.fc <[email-masked]>
Date: Mon, 8 Jun 2020 08:02:30 +0000
List-Id: <ccteam.mumzworld.com>

Naib, Why are we asking Jeebly to update CS team directly? And what information did we get from Jeebly? Do you think it was useful?

You said its collected and they also said its collected. What we need is to pickup the phone, talk to Jeebly team for this shipments and get an estimated delivery date. Once you have the delivery date inform CS.

As a learning I see 2 issues … I hope we will learn and fix

  *   Don’t ask unclear questions on the emails
  *   And dont add people on the email for the sake of just  passing the responsibility.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
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From: Taiba <[email-masked]>
Date: Monday, 8 June 2020 at 11:39 AM
To: Naib Khan <[email-masked]>, Radwa Ali <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, Mohit Caleb <[email-masked]>, Mostafa saad <[email-masked]>, Omar Ismail <[email-masked]>, Vipin Raj <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Yaseen Shaqra <[email-masked]>, Asad <[email-masked]>, Samiya Sheikh <[email-masked]>, lastmile <[email-masked]>, "Returns.fc" <[email-masked]>
Subject: Re: 600854918_2- Missing Double Stroller ||babytrend - Sit N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer

Hi Mostafa,

Order has not been picked up by Jeebly.

Taiba Asghar
Key Account Executive

[Logo]<http://www.jeebly.com/>

JEEBLY LLC

Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1

Dubai | United Arab Emirates

t: +971 800 533259

m: +971 52 314 8509

e: [email-masked]<mailto:[email-masked]>

www.jeebly.com<http://www.jeebly.com/>

[Facebook icon]<https://www.facebook.com/jeeblynow/>   [LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>    [Twitter icon] <https://twitter.com/jeeblynow1?lang=en>    [Youtube icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>    [Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>

________________________________
From: Naib Khan <[email-masked]>
Sent: Monday, June 8, 2020 12:28 PM
To: Radwa Ali <[email-masked]>; Taiba <[email-masked]>
Cc: Taqwa Ali <[email-masked]>; Mohit Caleb <[email-masked]>; Mostafa saad <[email-masked]>; Omar Ismail <[email-masked]>; Vipin Raj <[email-masked]>; Mary Anne Agapito <[email-masked]>; Outbound.fc <[email-masked]>; Syed Yakoob <[email-masked]>; Ekta Jesswani <[email-masked]>; Amir Julkarnain <[email-masked]>; customer care <[email-masked]>; Yaseen Shaqra <[email-masked]>; Asad <[email-masked]>; Samiya Sheikh <[email-masked]>; lastmile <[email-masked]>; Returns.fc <[email-masked]>
Subject: Re: 600854918_2- Missing Double Stroller ||babytrend - Sit N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer

Hi Radwa,

The order shipped yesterday with Jeebly.

@Taiba Asghar<mailto:[email-masked]> please assist the status of the order AWB  JB273570 .

Regards.
Naib

On Mon, 8 Jun 2020 at 10:51, Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi All,
Please share shipping details.
Customer is following up. Again.
Radwa Ali

Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[Image removed by sender. Inline image 1]

On Sun, Jun 7, 2020 at 10:25 AM Taqwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team

Please reship urgently

Regards
Taqwa

On Sun, Jun 7, 2020 at 9:51 AM Mohit Caleb <[email-masked]<mailto:[email-masked]>> wrote:
Thanks, Omar.

Item has been prepared for Re-Ship.

@Mostafa saad<mailto:[email-masked]> - Kindly ship on urgent basis
[Image removed by sender.]ᐧ

On Sun, Jun 7, 2020 at 9:47 AM Omar Ismail <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mohit,

Item found and handed over to Vipin.

@Vipin Raj<mailto:[email-masked]> , Please proceed

Thanks,

Omar Ismail | Mumzworld Services
Email: [email-masked]<mailto:[email-masked]>

On Sat, Jun 6, 2020 at 7:54 PM Mohit Caleb <[email-masked]<mailto:[email-masked]>> wrote:
Hello Mary,

To solve this issue we must know how many packages customer has received as this was packed into two packages.
@Mostafa saad<mailto:[email-masked]> - Please check how many packages were sent from our end,

@Omar Ismail<mailto:[email-masked]> - Could you please check our stocks if all bundles are intact
[Image removed by sender.]ᐧ

On Fri, Jun 5, 2020 at 5:06 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

May we have an update on this case, please?

The customer is on the line again and very upset that up until now she didn't receive the missing items.

We need an urgent update, please respond.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]

On Thu, Jun 4, 2020 at 10:02 AM <[email-masked]<mailto:[email-masked]>> wrote:

Hi @Mohit Caleb<mailto:[email-masked]> @Mostafa saad<mailto:[email-masked]> and @Umang Mehrotra<mailto:[email-masked]>,

The customer has been following up non stop and we have sent multiple emails.

She received 1 out of 2 boxes and this item is 999.00 AED.

Please provide a solution, Did we locate the item or should we create a new order and the item is lost ?

@Veronique Bachmann<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]> @Amir Julkarnain<mailto:[email-masked]>,

Please check this as we have been escalating since the 26th of May for an item that is shipped and delivered in UAE.

We need an answer. this is Urgent and the customer is fed up with following up.

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

From: Samiya Sheikh <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 3, 2020 12:09 PM
To: Mostafa saad <[email-masked]<mailto:[email-masked]>>; Mohit Caleb <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Outbound.fc <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600854918_2- Missing Double Stroller ||babytrend - Sit N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer

Hi Team,

@Mostafa saad<mailto:[email-masked]> @Mohit Caleb<mailto:[email-masked]> @lastmile<mailto:[email-masked]> the customer cannot wait anymore.  please update asap.

Regards

On Wed, Jun 3, 2020 at 12:04 PM Samiya Sheikh <[email-masked]<mailto:[email-masked]>> wrote:

Hi Mostafa and Mohit,

Kindly update urgently asap.

Regards

On Mon, Jun 1, 2020 at 1:47 PM Yaseen Shaqra <[email-masked]<mailto:[email-masked]>> wrote:

Hi Mostafa and Mohit,

Please check and update us, the customer is following up again

On Wed, May 27, 2020 at 5:45 PM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:

Dear Mostafa,

@Outbound.fc<mailto:[email-masked]>

Please check this order asap as the customer is following it up

Thanks!

[Image removed by sender.]

On Wed, May 27, 2020 at 9:50 AM Mari Ibasan (CW.Accounts) <[email-masked]<mailto:[email-masked]>> wrote:

Dear Team,

Please find attached proof of delivery signed and sealed by your warehouse team. It is 2 boxes and bundled together, not separated. Cannot be missed. We suggest you to check from your warehouse.

ALL THE BUNDLE WE ARE DELIVERING TO YOUR WAREHOUSE IS HIGHIGHTED FOR YOU TO KNOW THAT IS BUNDLED ITEM.

From: Michaela Manibo <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 26, 2020 6:57 PM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Mari Ibasan (CW.Accounts) <[email-masked]<mailto:[email-masked]>>; Hamid Reza <[email-masked]<mailto:[email-masked]>>; Account <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Karthik Sankar <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600854918_2- Missing Double Stroller ||babytrend - Sit N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer

Team,

POMUMZ_DXB195058

  Please check as the customer has not received the stroller.   As per customer,

BNDL-SS76715+CS31715<https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405>

SitNStand Double Stroller +Flex-Loc Infant Car Seat - Elixer

Regarding this item” babytrend - Sit N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer.
I received only Flex-Loc Infant Car Seat
There is no Double Stroller

@Karthik Sankar<mailto:[email-masked]>  please assist.

Thanks

[Image removed by sender.]

On Tue, May 26, 2020 at 4:55 PM Tarek El-Far <[email-masked]<mailto:[email-masked]>> wrote:

Hi Michaela

Please advise the PO number

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

On 26 May 2020, at 16:53, Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:

Team,

Please check as the customer has not received the stroller.   As per customer,

BNDL-SS76715+CS31715<https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405>

SitNStand Double Stroller +Flex-Loc Infant Car Seat - Elixer

Regarding this item” babytrend - Sit N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer.
I received only Flex-Loc Infant Car Seat
There is no Double Stroller

Please advise ASAP.

Thanks!

[Image removed by sender.]

--

Best Regards,

Yaseen Shaqra

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

--
[Image removed by sender.]

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[Image removed by sender.]
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