Subject: Re: Missing Items - 600858712_2
From: Samiya Sheikh <[email-masked]>
To: Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>
Cc: customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Mon, 8 Jun 2020 10:31:55 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mohit and Syed,

We need an urgent update here. please assist urgently.

Regards

On Sat, Jun 6, 2020 at 1:28 PM Mohit Caleb <[email-masked]> wrote:

> +Syed Yakoob <[email-masked]>
>
> Check on this & update asap
> ᐧ
>
> On Sat, Jun 6, 2020 at 10:33 AM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Please update urgently, Customer keeps following up.
>>
>> The customer complained 3 items are missing.
>>
>> 600858712_2 PRT-491011
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=255321> 3Doodler
>> - Start Essential Pen Set
>>
>> 600858712_2 SHE-BP-PLAY-GLACIER
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=638710> BuddyPhones
>> - Wireless Bluetooth Headphones for Kids - Blue
>>
>> 600858712_2 PRT-491142
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=255328> 3Doodler
>> - Start Plastic Mix Packs - Primary Pow
>>
>>
>> @Mohit Caleb <[email-masked]>
>>
>> Regards
>>
>> On Tue, Jun 2, 2020 at 11:04 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> The customer complained 3 items are missing.
>>>
>>> 600858712_2 PRT-491011
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=255321> 3Doodler
>>> - Start Essential Pen Set
>>>
>>> 600858712_2 SHE-BP-PLAY-GLACIER
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=638710> BuddyPhones
>>> - Wireless Bluetooth Headphones for Kids - Blue
>>>
>>> 600858712_2 PRT-491142
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=255328> 3Doodler
>>> - Start Plastic Mix Packs - Primary Pow
>>>
>>> The 3 items were not in the part picked or part reserved tracker instead.
>>>
>>> I have asked the customer to send a picture for the actual items
>>> received but most of them have already been used. The customer confirmed
>>> the package was received well sealed.
>>>
>>> Please check and advise. Thank you
>>>
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>
>
> --
>
>