Subject: Re: Missing item - 600695743 - BNDL-BBL-4124-X2
From: Mohit Caleb <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, Sujan Raj <[email-masked]>, Mostafa Said <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>
Date: Mon, 8 Jun 2020 10:28:18 +0400
List-Id: <ccteam.mumzworld.com>

Hello Radwa,

We have processed the item for Re-Ship
ᐧ

On Mon, Jun 8, 2020 at 10:05 AM Radwa Ali <[email-masked]> wrote:

> Hi Outbound,
> Please share any updates ? This has been pending since Feb the 2nd.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Fri, Jun 5, 2020 at 11:15 AM <[email-masked]> wrote:
>
>> Hi @Eugene Mugisa <[email-masked]>,
>>
>> Please check this one as well. This is Escalated since Feb and we still
>> have no updates.
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Radwa Ali <[email-masked]>
>> *Sent:* Sunday, May 24, 2020 10:03 AM
>> *To:* Syed Yakoob <[email-masked]>; Outbound.fc <
>> [email-masked]>
>> *Cc:* Sujan Raj <[email-masked]>; Mostafa Said <
>> [email-masked]>; lastmile <[email-masked]>; customer
>> care <[email-masked]>; Eugene Mugisa <[email-masked]>; Naib
>> Khan <[email-masked]>; Mohit Caleb <[email-masked]>; Mostafa
>> saad <[email-masked]>
>> *Subject:* Re: Missing item - 600695743 - BNDL-BBL-4124-X2
>>
>>
>>
>> Hi Syed,
>>
>> Please check and update us.
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Tue, May 12, 2020 at 2:09 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>> Hello Radwa.
>>
>>
>>
>> Its clear reply from Sujan they have delivered 4 boxes to the customer.so
>> please check with OB team
>>
>>
>>
>> @Syed Yakoob <[email-masked]>  Please share your feedback
>>
>>
>>
>>
>>
>>
>> Regards
>>
>>
>>
>> Mostafa Saad
>>
>> LM Supervisor at Mumzworld
>>
>>
>>
>> ᐧ
>>
>>
>>
>> On Tue, May 12, 2020 at 1:11 PM Radwa Ali <[email-masked]> wrote:
>>
>> Hi All,
>>
>> Please Advise as this has been pending since the 2nd of Feb and we need
>> to close this ?
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sun, Mar 22, 2020 at 10:20 AM Radwa Ali <[email-masked]> wrote:
>>
>> @Mostafa saad <[email-masked]>@Syed Yakoob <[email-masked]>
>>
>>
>> please advise what's the next step?
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sun, Mar 8, 2020 at 3:37 PM Sujan Raj <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Please note we delivered complete order we do not have any package
>> pending.
>>
>>
>> Warm Regards,
>>
>> Sujan Raj,
>>
>> Mobile : +971506855826
>>
>> Email : [email-masked]
>>
>>
>>
>>
>>
>> On Sun, Mar 8, 2020 at 9:18 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>> @Sujan Raj <[email-masked]>  Please share your feedback.
>>
>>
>>
>>
>>
>> Regards
>>
>>
>>
>> Mostafa Saad
>>
>> LM Supervisor at Mumzworld
>>
>>
>>
>>
>>
>> On Sun, Mar 8, 2020 at 9:16 AM Syed Yakoob <[email-masked]> wrote:
>>
>> @Mostafa saad <[email-masked]> please check for this confirm.
>>
>>
>>
>> Thanks,
>>
>>
>>
>> ᐧ
>>
>>
>>
>> On Sat, 7 Mar 2020 at 15:12, Radwa Ali <[email-masked]> wrote:
>>
>> Hi Mostafa,
>>
>>
>>
>> In LFS it shows 2 package, she received 1 only.
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Tue, Feb 25, 2020 at 10:46 AM <[email-masked]> wrote:
>>
>> Hi Mostafa,
>>
>>
>>
>> I have tried calling the customer but she isn’t answering so far.
>>
>>
>>
>> I will let you know if we receive a response.
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Mostafa Said <[email-masked]>
>> *Sent:* Sunday, 2 February, 2020 9:47 PM
>> *To:* Radwa Ali <[email-masked]>
>> *Cc:* Outbound.fc <[email-masked]>; lastmile <
>> [email-masked]>; customer care <[email-masked]>; Eugene
>> Mugisa <[email-masked]>; Naib Khan <[email-masked]>; Mohit
>> Caleb <[email-masked]>
>> *Subject:* Re: Missing item - 600695743 - BNDL-BBL-4124-X2
>>
>>
>>
>> Dear Radwa,
>>
>>
>>
>> This order packed into 4 packages please check with the customer how many
>> packages received?
>>
>>
>>
>> On Sun, Feb 2, 2020 at 5:03 PM Naib Khan <[email-masked]> wrote:
>>
>> +Sujan Raj <[email-masked]> +Anoos <[email-masked]> ,
>>
>>
>>
>> Please look into this and investigate.
>>
>>
>>
>> Regards.
>>
>> Naib
>>
>>
>>
>>
>>
>> On Sun, 2 Feb 2020 at 16:57, Radwa Ali <[email-masked]> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Kindly chec as the customer received the order missing an item.
>>
>>
>>
>> Order # 600695743
>>
>> AWB # 600695743
>>
>> Courier:One click
>>
>> Missing item: WaterWipes Baby Wipes, 18x60 (1080 Wipes)
>>
>> SKU: BNDL-BBL-4124-X2
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> --
>>
>> --
>> You received this message because you are subscribed to the Google Groups
>> "Outbound.fc" group.
>> To unsubscribe from this group and stop receiving emails from it, send an
>> email to [email-masked].
>> To view this discussion on the web visit
>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ_iQ-8dS4duWeNMnHPdfGLAW10SvNHuHhM%3DXKyhLOmtfa2j9A%40mail.gmail.com
>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ_iQ-8dS4duWeNMnHPdfGLAW10SvNHuHhM%3DXKyhLOmtfa2j9A%40mail.gmail.com?utm_medium=email&utm_source=footer>
>> .
>>
>>

--