Subject: Re: Missing item - 600695743 - BNDL-BBL-4124-X2
From: Radwa Ali <[email-masked]>
To: Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Sujan Raj <[email-masked]>, Mostafa Said <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Mohit Caleb <[email-masked]>, Asad <[email-masked]>
Date: Mon, 8 Jun 2020 10:05:19 +0400
List-Id: <ccteam.mumzworld.com>

Hi Outbound,
Please share any updates ? This has been pending since Feb the 2nd.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Fri, Jun 5, 2020 at 11:15 AM <[email-masked]> wrote:

> Hi @Eugene Mugisa <[email-masked]>,
>
> Please check this one as well. This is Escalated since Feb and we still
> have no updates.
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Radwa Ali <[email-masked]>
> *Sent:* Sunday, May 24, 2020 10:03 AM
> *To:* Syed Yakoob <[email-masked]>; Outbound.fc <
> [email-masked]>
> *Cc:* Sujan Raj <[email-masked]>; Mostafa Said <
> [email-masked]>; lastmile <[email-masked]>; customer
> care <[email-masked]>; Eugene Mugisa <[email-masked]>; Naib
> Khan <[email-masked]>; Mohit Caleb <[email-masked]>; Mostafa
> saad <[email-masked]>
> *Subject:* Re: Missing item - 600695743 - BNDL-BBL-4124-X2
>
>
>
> Hi Syed,
>
> Please check and update us.
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, May 12, 2020 at 2:09 PM Mostafa saad <[email-masked]>
> wrote:
>
> Hello Radwa.
>
>
>
> Its clear reply from Sujan they have delivered 4 boxes to the customer.so
> please check with OB team
>
>
>
> @Syed Yakoob <[email-masked]>  Please share your feedback
>
>
>
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
> ᐧ
>
>
>
> On Tue, May 12, 2020 at 1:11 PM Radwa Ali <[email-masked]> wrote:
>
> Hi All,
>
> Please Advise as this has been pending since the 2nd of Feb and we need to
> close this ?
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Sun, Mar 22, 2020 at 10:20 AM Radwa Ali <[email-masked]> wrote:
>
> @Mostafa saad <[email-masked]>@Syed Yakoob <[email-masked]>
>
> please advise what's the next step?
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Sun, Mar 8, 2020 at 3:37 PM Sujan Raj <[email-masked]> wrote:
>
> Hi Team,
>
>
>
> Please note we delivered complete order we do not have any package pending.
>
>
> Warm Regards,
>
> Sujan Raj,
>
> Mobile : +971506855826
>
> Email : [email-masked]
>
>
>
>
>
> On Sun, Mar 8, 2020 at 9:18 AM Mostafa saad <[email-masked]>
> wrote:
>
> @Sujan Raj <[email-masked]>  Please share your feedback.
>
>
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
>
>
> On Sun, Mar 8, 2020 at 9:16 AM Syed Yakoob <[email-masked]> wrote:
>
> @Mostafa saad <[email-masked]> please check for this confirm.
>
>
>
> Thanks,
>
>
>
> ᐧ
>
>
>
> On Sat, 7 Mar 2020 at 15:12, Radwa Ali <[email-masked]> wrote:
>
> Hi Mostafa,
>
>
>
> In LFS it shows 2 package, she received 1 only.
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Feb 25, 2020 at 10:46 AM <[email-masked]> wrote:
>
> Hi Mostafa,
>
>
>
> I have tried calling the customer but she isn’t answering so far.
>
>
>
> I will let you know if we receive a response.
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Mostafa Said <[email-masked]>
> *Sent:* Sunday, 2 February, 2020 9:47 PM
> *To:* Radwa Ali <[email-masked]>
> *Cc:* Outbound.fc <[email-masked]>; lastmile <
> [email-masked]>; customer care <[email-masked]>; Eugene
> Mugisa <[email-masked]>; Naib Khan <[email-masked]>; Mohit
> Caleb <[email-masked]>
> *Subject:* Re: Missing item - 600695743 - BNDL-BBL-4124-X2
>
>
>
> Dear Radwa,
>
>
>
> This order packed into 4 packages please check with the customer how many
> packages received?
>
>
>
> On Sun, Feb 2, 2020 at 5:03 PM Naib Khan <[email-masked]> wrote:
>
> +Sujan Raj <[email-masked]> +Anoos <[email-masked]> ,
>
>
>
> Please look into this and investigate.
>
>
>
> Regards.
>
> Naib
>
>
>
>
>
> On Sun, 2 Feb 2020 at 16:57, Radwa Ali <[email-masked]> wrote:
>
> Hi Team,
>
>
>
> Kindly chec as the customer received the order missing an item.
>
>
>
> Order # 600695743
>
> AWB # 600695743
>
> Courier:One click
>
> Missing item: WaterWipes Baby Wipes, 18x60 (1080 Wipes)
>
> SKU: BNDL-BBL-4124-X2
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
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