Subject: Re: KSA Cancellation - Urgent
From: Radwa Ali <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>
Date: Mon, 8 Jun 2020 10:00:02 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain,
Please find the below tickets, Remaining are closed and solved.
These ones are still pending with no CRAs.

INC# Order ID Issue Courier AWB# status
851603 100120413 No CRA still Naqel 70752918 RETURN TO SENDER
857216 200244031 No CRA still DHL 6527210686 Delivered - Signed for by:
HASAN MW
898890 200259895 No CRA still Esnad 1013000036087 Undelivery - Hold At
Deliver Center

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Fri, Jun 5, 2020 at 5:27 PM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Radwa,
>
> Please check below with comments.
>
> @Pavankumar A <[email-masked]> Please assist with the
> highlighted ones.
>
> INC# Order ID Issue Courier AWB# status Notes Hussain Comment
> 810313 200230391_1 KSA cancelleation UPS 1Z289F8W0454390832 RETURN TO
> SENDER   CRAKTM5828
> 920455 100131942_2 KSA cancelleation Wimo 2007000028632 Shipment
> information received   CRAKTM5827
> 851603 100120413 KSA cancelleation Naqel 70752918 RETURN TO SENDER   This
> is still with Courier, Follow up with Last Mile Team
> 857216 200244031 KSA cancelleation DHL 6527210686 DELIVERED   Delivered
> 850419 200246987_1 KSA cancelleation BarqExpress 9748677656 Waiting for
> the return confirmation   CRAKTM4224
> 852832 200252313 KSA cancelleation Shipa S000631505501 Incomplete Delivery
>   This is still with Courier, Follow up with Last Mile Team
> 833525 200248971 KSA cancelleation DHL-Express CRAMUMZ_DXB10384   there
> is 1 SKU missing Check with Dubai Team
> 853639 200252678 KSA cancelleation SMSA 290080276407 RETURN TO SENDER Delivered
> to someone else. CRAKTM4829
> 898890 200259895 KSA cancelleation Esnad 1013000036087 Undelivery - Hold
> At Deliver Center
> Delivered
>
>
>
>
> On Wed, Jun 3, 2020 at 9:52 AM Radwa Ali <[email-masked]> wrote:
>
>> Hi Hussain,
>> Please advise with the timing ?
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Tue, Jun 2, 2020 at 5:51 PM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> Dear Radwa,
>>>
>>> I will sit with you tomorrow and will solve these cases one by one by
>>> tomorrow.
>>>
>>>
>>>
>>> On Tue, Jun 2, 2020 at 5:44 PM Radwa Ali <[email-masked]> wrote:
>>>
>>>> Hi Hussain,
>>>>
>>>> Please check and revert. This has been requested since April and most
>>>> of the tickets are pending since Jan and Feb,
>>>> @Veronique Bachmann <[email-masked]>  Please advise how we
>>>> can escalate these tickets as we need to provide an answer or update to the
>>>> customer.
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>> On Mon, Jun 1, 2020 at 11:42 AM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Hussain,,
>>>>>
>>>>> kindly update CRA for 100120413 urgently. the customer has been
>>>>> following since March.
>>>>>
>>>>> @Ekta Jesswani <[email-masked]> @Veronique Bachmann
>>>>> <[email-masked]>  please assist.
>>>>>
>>>>> Regards
>>>>>
>>>>> On Tue, May 19, 2020 at 2:23 PM Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>>> Hi Hussain,
>>>>>> Please advise when we can update the tickets ? they have been pending
>>>>>> for a long time.
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Thu, May 14, 2020 at 9:09 AM Radwa Ali <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Veronique,
>>>>>>>
>>>>>>> As requested this is the list of cancellation that has been pending
>>>>>>> or delayed. Some of the cases have been pending since Jan or Feb.
>>>>>>> Similar to this issue we have the KSA escalations where we keep the
>>>>>>> tickets pending with no update.
>>>>>>> Some Orders are added multiple times as an example (200279221_2)
>>>>>>> customer keeps coming back on calls and emails for updates and we don't
>>>>>>> have anything to share.
>>>>>>>
>>>>>>> https://docs.google.com/spreadsheets/d/1cOPhGXp1jNQ3YZL2avI2X4CtPwbzgKjQplp9iUM17qw/edit?pli=1#gid=0
>>>>>>>
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Wed, May 13, 2020 at 10:46 AM Hussain Firoz Miyagamwala <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> ++ Norah.
>>>>>>>>
>>>>>>>> Dear Norah,
>>>>>>>>
>>>>>>>> Can you please advise where the below AWB was returned ?
>>>>>>>> This is urgent.
>>>>>>>>
>>>>>>>> 851603 100120413 KSA cancelleation Naqel 70752918 RETURN TO SENDER
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, May 12, 2020 at 11:56 AM Malak Nobeh <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hussain,
>>>>>>>>>
>>>>>>>>> Please raise the CRA for 100120413.
>>>>>>>>>
>>>>>>>>> Thanks.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, 3 May 2020 at 16:07, Pavankumar A <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Hussain,
>>>>>>>>>>
>>>>>>>>>> For your reference:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> INC# Order ID Issue Courier AWB# status Notes
>>>>>>>>>> 810313 200230391_1 KSA cancelleation UPS 1Z289F8W0454390832 RETURN
>>>>>>>>>> TO SENDER
>>>>>>>>>> 920455 100131942_2 KSA cancelleation Wimo 2007000028632 Shipment
>>>>>>>>>> information received
>>>>>>>>>> 769254 200212447_2 KSA cancelleation UPS 1Z289F8W0442838989is RETURN
>>>>>>>>>> TO SENDER
>>>>>>>>>> 851603 100120413 KSA cancelleation Naqel 70752918 RETURN TO
>>>>>>>>>> SENDER
>>>>>>>>>> 857216 200244031 KSA cancelleation DHL 6527210686 DELIVERED
>>>>>>>>>> 850419 200246987_1 KSA cancelleation BarqExpress 9748677656 Waiting
>>>>>>>>>> for the return confirmation
>>>>>>>>>> 852832 200252313 KSA cancelleation Shipa S000631505501 Incomplete
>>>>>>>>>> Delivery
>>>>>>>>>> 833525 200248971 KSA cancelleation DHL-Express CRAMUMZ_DXB10384   there
>>>>>>>>>> is 1 SKU missing
>>>>>>>>>> 853639 200252678 KSA cancelleation SMSA 290080276407 RETURN TO
>>>>>>>>>> SENDER Delivered to someone else.
>>>>>>>>>> 898890 200259895 KSA cancelleation Esnad 1013000036087 Undelivery
>>>>>>>>>> - Hold At Deliver Center
>>>>>>>>>>
>>>>>>>>>> On Sun, May 3, 2020 at 12:55 PM Hussain Firoz Miyagamwala <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> ++ Pavan,
>>>>>>>>>>>
>>>>>>>>>>> Can you please get the status for the below urgently.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> INC# Order ID Issue Courier AWB# Notes
>>>>>>>>>>> 810313 200230391_1 KSA cancelleation UPS 1Z289F8W0454390832
>>>>>>>>>>> 920455 100131942_2 KSA cancelleation Wimo 2007000028632
>>>>>>>>>>> 769254 200212447_2 KSA cancelleation UPS 1Z289F8W0442838989is
>>>>>>>>>>> 851603 100120413 KSA cancelleation Naqel 70752918
>>>>>>>>>>> 857216 200244031 KSA cancelleation DHL 6527210686
>>>>>>>>>>> 850419 200246987_1 KSA cancelleation BarqExpress 9748677656
>>>>>>>>>>> 852832 200252313 KSA cancelleation Shipa S000631505501
>>>>>>>>>>> 833525 200248971 KSA cancelleation DHL-Express CRAMUMZ_DXB10384 there
>>>>>>>>>>> is 1 SKU missing
>>>>>>>>>>> 853639 200252678 KSA cancelleation SMSA 290080276407 Delivered
>>>>>>>>>>> to someone else.
>>>>>>>>>>> 898890 200259895 KSA cancelleation Esnad 1013000036087
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, May 3, 2020 at 12:17 PM Radwa Ali <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Hussain,
>>>>>>>>>>>> Any updates ?
>>>>>>>>>>>>
>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Apr 30, 2020 at 1:48 PM Radwa Ali <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Hussain,
>>>>>>>>>>>>> Please follow up of the below cancellation as some of them are
>>>>>>>>>>>>> pending since Jan.
>>>>>>>>>>>>>
>>>>>>>>>>>>> INC# Order ID Issue Courier AWB# Notes
>>>>>>>>>>>>> 810313 200230391_1 KSA cancelleation UPS 1Z289F8W0454390832
>>>>>>>>>>>>> 920455 100131942_2 KSA cancelleation Wimo 2007000028632
>>>>>>>>>>>>> 769254 200212447_2 KSA cancelleation UPS 1Z289F8W0442838989is
>>>>>>>>>>>>> 851603 100120413 KSA cancelleation Naqel 70752918
>>>>>>>>>>>>> 857216 200244031 KSA cancelleation DHL 6527210686
>>>>>>>>>>>>> 850419 200246987_1 KSA cancelleation BarqExpress 9748677656
>>>>>>>>>>>>> 852832 200252313 KSA cancelleation Shipa S000631505501
>>>>>>>>>>>>> 833525 200248971 KSA cancelleation DHL-Express
>>>>>>>>>>>>> CRAMUMZ_DXB10384 there is 1 SKU missing
>>>>>>>>>>>>> 853639 200252678 KSA cancelleation SMSA 290080276407 Delivered
>>>>>>>>>>>>> to someone else.
>>>>>>>>>>>>> 898890 200259895 KSA cancelleation Esnad 1013000036087
>>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>> *Pavankumar A*
>>>>>>>>>> Last Mile Operations
>>>>>>>>>>
>>>>>>>>>> *P* +971 507074205
>>>>>>>>>> *E* [email-masked] <[email-masked]>
>>>>>>>>>>
>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>>> Dubai, UAE
>>>>>>>>>>
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>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>