Subject: RE: Missing Screws - 600742349// SKU: GT-KD430-02
From: brands <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Jeffin Joy <[email-masked]>, Anas nazzal <[email-masked]>, Umang Mehrotra <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, rizwan <[email-masked]>
Date: Mon, 8 Jun 2020 04:56:12 +0000
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Good Morning!
Thanks for sending the RMA.
Is this the missing part? You can collect it in our warehouse.

Regards,

From: Denmark A <[email-masked]>
Sent: Monday, June 8, 2020 8:54 AM
To: brands <[email-masked]>
Cc: Jeffin Joy <[email-masked]>; Anas nazzal <[email-masked]>; Umang Mehrotra <[email-masked]>; Mary Anne Agapito <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; lastmile <[email-masked]>; Eugene Mugisa <[email-masked]>; Mostafa saad <[email-masked]>; rizwan <[email-masked]>
Subject: Re: Missing Screws - 600742349// SKU: GT-KD430-02

Please find the attached RMA filled up form for your reference.

Regards,
Den mark

On Mon, Jun 8, 2020 at 8:38 AM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi,

I just confirmed that the screw is available in our warehouse. See below and confirm if this is the missing part.

Please still provide the RMA

Regards,

From: Jeffin Joy <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 8, 2020 2:49 AM
To: Anas nazzal <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Cc: brands <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Mostafa saad <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Screws - 600742349// SKU: GT-KD430-02

+Umang Mehrotra<mailto:[email-masked]>

Hi Umang, Kindly assist with the RMA

__
Regards,

Jeffin Joy
Logistics Executive
P +971 4 245 1324   E [email-masked]<mailto:[email-masked]>
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
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On Sun, Jun 7, 2020 at 3:16 PM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Kindly update the status as teh customer called again to follow up.

Best Regards,
Anas Nazzal

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On Thu, Jun 4, 2020 at 8:20 AM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Jeffin,

Good Morning!

Waiting for the RMA.

Regards,
Raymond

Regards,

From: brands
Sent: Wednesday, June 3, 2020 8:05 AM
To: Jeffin Joy <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Mostafa saad <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing Screws - 600742349// SKU: GT-KD430-02

Hi Jeffin,

Kindly provide the RMA with complete details so we can process.

Thanks.

Regards,

From: Jeffin Joy <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 3, 2020 1:05 AM
To: Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
Cc: brands <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Mostafa saad <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Screws - 600742349// SKU: GT-KD430-02

Hi Mary,

PLease find the PO.

POMUMZ_DXB118671

__
Regards,

Jeffin Joy
Logistics Executive
P +971 4 245 1324   E [email-masked]<mailto:[email-masked]>
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

On Tue, Jun 2, 2020 at 3:15 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

The subject item is under the baby registry which was purchased last March 04. The recipient just opened her gifts and found out that there are missing screws on this chair.

Below are the pictures sent by the customer

May we ask for the missing screws, please?

@Jeffin Joy<mailto:[email-masked]>  - please assist with the PO number

@Returns.fc<mailto:[email-masked]> @Denmark A<mailto:[email-masked]> - please reship the screws under the same SO when received.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

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