Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V - Black
From: "Alina D'Souza" <[email-masked]>
To: "megastar.rideons" <[email-masked]>, Ruhi Latif <[email-masked]>, "Simba ." <[email-masked]>, Umang Mehrotra <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Mumzworld 4 Motor Cx <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ashley Fernandes <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Sun, 7 Jun 2020 18:20:13 +0400
List-Id: <ccteam.mumzworld.com>

Hi Umang / Ekta,

Please assist if we can approve for a GC of  200 AED

Regards,
Alina

On Sat, May 30, 2020 at 1:27 PM megastar.rideons <[email-masked]>
wrote:

> Hi Mary,
> Customer is following up.
> Plz can u advice
>
>
>
>
>
> Best Regards,
>
> *   Ruhi **Latif*
>  0507862717
>
>
>
>
> -------- Original message --------
> From: "megastar.rideons" <[email-masked]>
> Date: 23/05/2020 20:39 (GMT+04:00)
> To: Ruhi Latif <[email-masked]>, Mary Anne Agapito <
> [email-masked]>, "Simba ." <[email-masked]>,
> Mumzworld 4 Motor Cx <[email-masked]>
> Cc: customer care <[email-masked]>, "Returns.fc" <
> [email-masked]>, Ashley Fernandes <[email-masked]>,
> Yaseen Shaqra <[email-masked]>, Alina D'Souza <[email-masked]>
>
> Subject: RE: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>
> Dearest Mary,
> I have spoken to The customer and upon discussion she has agreed to keep
> the same car provided we give her a megastar complimentary item ( that we
> have mutually agreed upon) + A mumzworld voucher of 200 aed.
> I have added her on cc so plz advice if the voucher is possible or not
> else she wants a full refund.
> We would need an urgent reply from your side in order to get this issue
> resolved at the earliest.
> In case you agree we can pass her the item directly after Eid and you can
> pass her the voucher upon email.
> Looking forward to hearing from you.
>
>
>
>
>
> Best Regards,
>
> *   Ruhi **Latif*
>  0507862717
>
>
>
>
> -------- Original message --------
> From: Ruhi Latif <[email-masked]>
> Date: 18/05/2020 13:29 (GMT+04:00)
> To: Mary Anne Agapito <[email-masked]>, "megastar.rideons" <
> [email-masked]>, "Simba ." <[email-masked]>
> Cc: customer care <[email-masked]>, "Returns.fc" <
> [email-masked]>, Ashley Fernandes <[email-masked]>,
> Yaseen Shaqra <[email-masked]>, Alina D'Souza <[email-masked]>
>
> Subject: RE: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>
> Hi Dear we are in touch with the customer .
> Could you plz let me knoe the amount that the customer has paid for this
> item plz.
>
>
>
>
> Sent from my Samsung Galaxy smartphone.
>
>
>
> -------- Original message --------
> From: Mary Anne Agapito <[email-masked]>
> Date: 18/05/2020 09:10 (GMT+04:00)
> To: "megastar.rideons" <[email-masked]>, "Simba ." <
> [email-masked]>, Ruhi Latif <[email-masked]>
> Cc: customer care <[email-masked]>, "Returns.fc" <
> [email-masked]>, Ashley Fernandes <[email-masked]>,
> Yaseen Shaqra <[email-masked]>, Alina D'Souza <[email-masked]>
>
> Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>
> Hi Simba and Ruhi,
>
> May we have an update on this issue?
>
> If this is not the 4WD, the customer wants to buy it from somewhere else.
> As per the customer, if not resolved today, she wants to return the item
>
> Until now, as per the customer, she didn't receive any call. The customer
> is very upset and annoyed.
>
> Please help us resolve the issue once and for all.
>
> Thank you
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, May 17, 2020 at 9:54 AM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Ruhi,
>>
>> Please advise if the customer is contacted and if the issue resolved.
>>
>> Regards,
>> Alina
>>
>> On Fri, May 15, 2020 at 6:50 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Ruhi,
>>>
>>> Please see below as requested
>>>
>>> Shipping Address
>>> SHIP TOMaysoon Shehadeh
>>> Dubai Digital Park
>>> D1/ 406
>>> Dubai
>>> United Arab Emirates Map
>>> SHIP AREADubai Silicon Oasis
>>> SHIP PHONE971505213389
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Fri, May 15, 2020 at 1:36 PM megastar.rideons <
>>> [email-masked]> wrote:
>>>
>>>> Hi dear plz send us the clients cntact no.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *   Ruhi **Latif*
>>>>  0507862717
>>>>
>>>>
>>>>
>>>>
>>>> -------- Original message --------
>>>> From: Mary Anne Agapito <[email-masked]>
>>>> Date: 15/05/2020 09:57 (GMT+04:00)
>>>> To: "megastar.rideons" <[email-masked]>, "Simba ." <
>>>> [email-masked]>, Ruhi Latif <[email-masked]>
>>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>>> [email-masked]>, Ashley Fernandes <[email-masked]>,
>>>> Alina D'Souza <[email-masked]>, Yaseen Shaqra <
>>>> [email-masked]>
>>>> Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
>>>> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>>>>
>>>> Hi Team,
>>>>
>>>> May we have an update on this case?
>>>>
>>>> The customer called again. The white color of this car has the
>>>> description that says it's a 4WD
>>>>
>>>>
>>>> The customer is constantly following up. If the car she received is not
>>>> really a 4WD, she wants to return it to buy from somewhere else.
>>>>
>>>> Please advise. Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Thu, May 14, 2020 at 9:11 AM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Please update us up
>>>>>
>>>>> On Sun, May 10, 2020 at 9:51 AM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Ruhi,
>>>>>>
>>>>>> That is what the customer said and insisted. So is it?
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, May 10, 2020 at 9:40 AM megastar.rideons <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mary,
>>>>>>> Is it mentioned anywhere its a 4 wheel drive?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *   Ruhi **Latif*
>>>>>>>  0507862717
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> -------- Original message --------
>>>>>>> From: Mary Anne Agapito <[email-masked]>
>>>>>>> Date: 10/05/2020 09:36 (GMT+04:00)
>>>>>>> To: Megastar <[email-masked]>, "Simba ." <
>>>>>>> [email-masked]>
>>>>>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>>>>>> [email-masked]>, Ashley Fernandes <[email-masked]>,
>>>>>>> Alina D'Souza <[email-masked]>
>>>>>>> Subject: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
>>>>>>> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Is the above item a 4 wheel drive? As per the customer, she saw it
>>>>>>> online and in the catalog that it is, however, what she received was a 2
>>>>>>> wheel drive.
>>>>>>> She only learned it when she already assembled the car. The customer
>>>>>>> wants to return the item because of it.
>>>>>>>
>>>>>>> PO: POMUMZ_DXB186901
>>>>>>>
>>>>>>> This is what she sent
>>>>>>>
>>>>>>>
>>>>>>> Please clarify. Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>