Subject: Re: Assembly Manual Request - 600755200 // SKU:GF-XLSIR-16-RED
From: Mary Anne Agapito <[email-masked]>
To: Shams Ziya <[email-masked]>, Denmark A <[email-masked]>
Cc: Abigail Nicole Capinpin <[email-masked]>, "Alina D'Souza" <[email-masked]>, Christian Mendoza <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Returns.fc" <[email-masked]>, Vishwanath Manohar <[email-masked]>, customer care <[email-masked]>
Date: Sun, 7 Jun 2020 17:28:18 +0400
List-Id: <ccteam.mumzworld.com>

Hi Shams,

Thank you for the confirmation.

@Denmark A <[email-masked]>  - FYI

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jun 7, 2020 at 2:49 PM Shams Ziya <[email-masked]> wrote:

>
> Dear Mary ,
>
>
> Yes . Same location . Thanks
>
> Regards
> Ziya
>
> On Sun, 7 Jun 2020 at 2:48 PM, Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Shams,
>>
>> Apologies for the late update.
>>
>> Do we have to bring the bike to the same location you have mentioned
>> previously?
>>
>> @Returns.fc <[email-masked]> @Alina D'Souza
>> <[email-masked]>  - pls arrange the collection
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Mon, Mar 30, 2020 at 9:08 AM Shams Ziya <[email-masked]>
>> wrote:
>>
>>> Dear team ,
>>>
>>> Please find location below
>>>
>>> Al Ras Deira Dubai
>>> Contact person Mr Luthubullah  050 509 3150
>>>
>>> Before customer start from there he need to contact Mr Luthubullah .
>>>
>>> Regards
>>> Ziya
>>>
>>> On Mon, 30 Mar 2020 at 9:03 AM, Christian Mendoza <
>>> [email-masked]> wrote:
>>>
>>>> Hi Shams,
>>>>
>>>> Reminder.
>>>>
>>>>
>>>> Thank you and Best Regards,
>>>>
>>>>
>>>>
>>>> On Sun, Mar 29, 2020 at 11:29 AM Christian Mendoza <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Shams,
>>>>>
>>>>> Can you share 8the location/address please
>>>>>
>>>>> Thank you and Best Regards,
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Mar 29, 2020 at 11:27 AM Shams Ziya <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Team ,
>>>>>>
>>>>>> You can send the bicycle to our shop in Deira for fixing . Now all
>>>>>> shop are closed till future notices from Goverment .
>>>>>>
>>>>>> Regards
>>>>>> Ziya
>>>>>>
>>>>>> On Sun, 29 Mar 2020 at 11:19 AM, Christian Mendoza <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Shams,
>>>>>>>
>>>>>>> We have shared the manual to tube customer however, as per her, it
>>>>>>> not for the bike that she ordered. Can we assist the customer in fixing the
>>>>>>> item? Perhaps we can advise the customer to drop the item in your
>>>>>>> office/warehouse then you fix it from there?
>>>>>>>
>>>>>>> Please advise.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you and Best Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Mar 29, 2020 at 9:36 AM Christian Mendoza <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Abigail,
>>>>>>>>
>>>>>>>> Done. Shared with the customer.
>>>>>>>>
>>>>>>>> Thank you and Best Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, Mar 28, 2020 at 4:31 PM Abigail Nicole Capinpin <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Christian,
>>>>>>>>>
>>>>>>>>> Per the vendor, the manual was sent to you already. I was not in
>>>>>>>>> copy though. Can you confirm?
>>>>>>>>>
>>>>>>>>> On Sat, 28 Mar 2020 at 8:48 AM Abigail Nicole Capinpin <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Christian,
>>>>>>>>>>
>>>>>>>>>> I’ll try to coordinate with the vendor within the day. However,
>>>>>>>>>> please consider that they are not operating today as per government’s
>>>>>>>>>> advise.
>>>>>>>>>>
>>>>>>>>>> Let me get back to you as soon as I hear from them.
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Abigail
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>> On Sat, 28 Mar 2020 at 6:57 AM Christian Mendoza <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>> We need your response ASAP otherwise the customer is returning
>>>>>>>>>>> the item. @Abigail Nicole Capinpin <[email-masked]> please
>>>>>>>>>>> assist
>>>>>>>>>>>
>>>>>>>>>>> Thank you and Best Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Mar 25, 2020 at 6:18 PM Christian Mendoza <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>
>>>>>>>>>>>> Please assist ASAP.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you and Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, Mar 24, 2020 at 11:24 AM Mary Anne Agapito <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Shams,
>>>>>>>>>>>>>
>>>>>>>>>>>>> A gentle reminder on the above request.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Mon, Mar 23, 2020 at 2:37 PM Mary Anne Agapito <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Shams,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> As per the customer, there is no instruction manual included
>>>>>>>>>>>>>> on the package. May we request for a pdf or tutorial video, please?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>> Regards,
>>>>>>>>>> Abigail
>>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Regards,
>>>>>>>>> Abigail
>>>>>>>>>
>>>>>>>> --
>>>>>> *Green Future Trading Co L.L.C*
>>>>>> *Tel :  0097142200125*
>>>>>> *Fax:  0097142200126*
>>>>>> *Mobile: 00971553377210*
>>>>>> *Email: [email-masked] <[email-masked]>*
>>>>>> *Website: www.Greenfutures.ae <http://www.Greenfutures.ae>*
>>>>>>
>>>>>> --
>>> *Green Future Trading Co L.L.C*
>>> *Tel :  0097142200125*
>>> *Fax:  0097142200126*
>>> *Mobile: 00971553377210*
>>> *Email: [email-masked] <[email-masked]>*
>>> *Website: www.Greenfutures.ae <http://www.Greenfutures.ae>*
>>>
>>> --
> *Green Future Trading Co L.L.C*
> *Tel :  0097142200125*
> *Fax:  0097142200126*
> *Mobile: 00971553377210*
> *Email: [email-masked] <[email-masked]>*
> *Website: www.Greenfutures.ae <http://www.Greenfutures.ae>*
>
>