Subject: Re: Extra Charge - 700232963// awb: 1307626935 << Reference ID: 57250134 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Jun 2020 13:51:06 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Magapito,

Good day.

As per our records, the shipment was delivered.

I believe the charges you are refering to, are the customs duty charges approximately : 7.74 KWD.

Should you require any further assistance, please contact me directly. Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Extra Charge - 700232963// awb: 1307626935 >> Sent: Fri, 05 Jun 2020 16:46:40 UTC+04:00 >> >>
Hi Team, >>We have a customer is very upset aside from receiving 1 item only ( Shnuggle - Squishy Changing Mat) she was told by the driver that she needs to pay 8 KWD for every delivery and it is Mumzworld who is asking for it. >> On our record, 2 boxes have been given to your office. >> The customer is about to give birth anytime soon and needs her order urgently without the need to pay for more. >> Kindly clarify and ensure the delivery immediately. >> Thank youWarm Regards, >> Mary Anne Agapito >> Customer Care Representative >> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>  >>  >>