Subject: Re: Wrong Delivery - 600882351
From: Mary Anne Agapito <[email-masked]>
To: Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, lastmile <[email-masked]>
Cc: customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>
Date: Sun, 7 Jun 2020 14:51:38 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

May we have an update on this pls?

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jun 7, 2020 at 11:02 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> The customer complained that she didn't receive her order but it was
> marked delivered on 05 June by Moeen.
>
> The shipment was received by a certain person named Satish but the
> customer doesn't know that person and the customer didn't receive a phone
> call from Moeen.
>
> Due to the pandemic, the customer doesn't want to receive the wipes and
> wants a new one instead.
>
> Moeen, confirmed he already collected the wipes from the wrong person and
> will return it back to the warehouse.
>
> To rectify the issue, we have placed a new order as approved by Amir.
> 600885961
>
> @Outbound.fc <[email-masked]> - please pick and pack asap when
> reflected in LFS.
>
> @Mostafa saad <[email-masked]> @Eugene Mugisa
> <[email-masked]> - please deliver today once fulfilled. Please
> advise the driver to ensure it will be delivered to the right customer.
>
> Thank you
> Warm Regards
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>