Subject: Re: Excessive Delay - 600856322 ; awb: 605142060424
From: Mostafa saad <[email-masked]>
To: Eugene Mugisa <[email-masked]>, Umang Mehrotra <[email-masked]>, Mark Anthony Laraga <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Sathish Kumar <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Sun, 7 Jun 2020 14:33:43 +0400
List-Id: <ccteam.mumzworld.com>

@Umang Mehrotra <[email-masked]> @Mark Anthony Laraga
<[email-masked]>  Please check and update if this order was returned
or no?
Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Sun, Jun 7, 2020 at 1:51 PM Eugene Mugisa <[email-masked]> wrote:

> @Mostafa saad <[email-masked]>
>
>
>
> Check and resolve
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Hyacinth Joyce <[email-masked]>
> *Sent:* Sunday, June 7, 2020 1:49 PM
> *To:* Mostafa saad <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Sathish Kumar <[email-masked]>
> *Cc:* customer care <[email-masked]>; Mary Anne Agapito <
> [email-masked]>
> *Subject:* Re: Excessive Delay - 600856322 ; awb: 605142060424
>
>
>
> Hi Mostafa and Eugene,
>
>
>
> The above-mentioned order number was shipped on 14th May.
>
>
>
> The customer is furious and threats to raise a formal complaint if his
> order is not delivered urgently.
>
>
>
> Kindly do the needful,
>
>
>
> Thank you.
>
>
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Wed, 3 Jun 2020 at 19:01, Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Sathish,
>
>
>
> The customer called very furious about the behavior he received from your
> driver and he received several false promises that it will be delivered.
>
>
>
> Please ensure the delivery tomorrow without fail. Help us resolve the
> issue once and for all.
>
>
>
> @Mostafa saad <[email-masked]> @Eugene Mugisa
> <[email-masked]> - need your support as well.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>