Subject: Re: Wrong Delivery - 600882533_1// awb: WayPoint::EKENE
From: Naib Khan <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Sun, 7 Jun 2020 13:39:32 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mary,

Thanks for your assistance.

+Mostafa saad <[email-masked]> please arrange collection and
delivered t the right customer.

Regards.
Naib

On Sun, 7 Jun 2020 at 12:32, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Naib,
>
> Another person received the order, whose name is Sara. She called the
> customer that her order was incorrectly delivered to her. The driver might
> have been confused, the address we have is correct. Both customer have the
> same Flat number but different building number.
>
> Please arrange the collection and deliver it to the rightful owner.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jun 7, 2020 at 12:23 PM Naib Khan <[email-masked]> wrote:
>
>> Hi Mary,
>>
>> Order delivered to the same address which you mention POD attached.
>>
>>
>> Regards.
>> Naib
>>
>>
>> On Sun, 7 Jun 2020 at 11:27, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> The driver must have been confused about the address, it was delivered
>>> to the wrong person.
>>>
>>> Please arrange the collection from the below address today or tomorrow,
>>> as much as possible
>>>
>>> Sara
>>> Al Qusais 1
>>> Damascus Street
>>> Al Marri Bldg 35  Flat 103
>>> Phone: 971557928638
>>>
>>> Once collected, please deliver to the rightful owner whose address is
>>> given below:
>>>
>>> SHIP TOSheryl Colina
>>> Doha Road
>>> Flat 103, Mattar Al Marri Building #19
>>> Dubai
>>> United Arab Emirates Map
>>> SHIP AREAAl Qusais 1
>>> SHIP PHONE971555739483
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
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>>