Subject: Re: LSM Joining Case Test - ABHISHEK SAGAR
From: Urvika Chaudhary <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sat, 6 Jun 2020 19:02:13 -0700 (MST)

Its a NO 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "HR Livesalesman" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Saturday, June 6, 2020 2:58:39 PM 
Subject: Fwd: LSM Joining Case Test - ABHISHEK SAGAR 

Hi Urvika, 

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	ABHISHEK SAGAR 
E-mail 	[email-masked] 
Phone Number 	(+91) 7251848029 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	blurb 4 :- Because she wants her ticket at the hotel and she can change the address from the website and as well as she have informed them to expect a delivery and that someone will be available to sign for your delivery. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	good customer service according to my opinion is like to solve the query of the customer according to the process but on the other hand if we talk about a great customer service we face alot hilarious and anger customers so to make them calm and make them comfortable with services and apologies and with all the soft things its called great customer service. 	

	
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