Subject: Fwd: LSM Joining Case Test - neeraj tiwari
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Fri, 5 Jun 2020 22:25:07 -0700 (MST)

Hi Urvika, 

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 5 Jun, 2020, at 20:44, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	neeraj tiwari 
E-mail 	[email-masked] 
Phone Number 	(+91) 8585986574 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	why I choose the first one because in that blurb the customer representative checked the following the details from his end and said that the seller will be sending the tickets to he took the initiative that he will keep a close eye on his case moreover he assured the customer that customer will receive the tickets in the given time and he confirmed the address from the customer and gave him just to re assure that the address is correct or not and the best part is that he gave extra information about how a customer can track his package online he told that customer will be receiving a message with the tracking id. Further assistance offered and email closing was branded 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!Exceeding Expectations. Good customer service often centers on delivering or slightly exceeding what customers expect from your company and its solutions. In contrast, exceptional customer service requires that you go above and beyond customer expectations 	

	
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