Subject: Re: LSM Joining Case Test - Diksha Kalra
From: Urvika Chaudhary <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 5 Jun 2020 06:57:15 -0700 (MST)

can be tested 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "HR Livesalesman" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, June 5, 2020 6:26:04 PM 
Subject: Fwd: LSM Joining Case Test - Diksha Kalra 

Hi Urvika, 

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 5 Jun, 2020, at 17:07, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Diksha Kalra 
E-mail 	[email-masked] 
Phone Number 	(+91) 7838319072 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Because customer requirement is to get the ticket at the hotel only so he wants to update the address and get the tickets before the event 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Well if we talk about customer service then there is no difference between good or great it should be excellent every time but some how customer point of view good customer service is Task which the customer has given us we complete that not any extra ordinary thing we have done to make the customer feels great about it and when we do something additional apart from what they demands only then it would be great for them. 	

	
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