Subject: Re: LSM Joining Case Test - Ankit Malhotra
From: Urvika Chaudhary <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 5 Jun 2020 05:24:50 -0700 (MST)

can be tested on call 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "HR Livesalesman" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, June 5, 2020 3:44:32 PM 
Subject: Fwd: LSM Joining Case Test - Ankit Malhotra 

Hi Urvika, 

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 5 Jun, 2020, at 15:42, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Ankit Malhotra 
E-mail 	[email-masked] 
Phone Number 	(91) 9560235553 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Most appropriate response to the customer's query/concern raised among all the blurbs. The response is clear, with complete info and address re-confirmation. In addition, I would like to add my direct phone number and advise the customer to reach us for prompt assistance. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service means meeting customer's expectation with satisfactory response. However, great customer service not merely satisfies the customer but also add-on to win customer. Great customer service will retain the customer for ever. On the other hand providing good customer service is about fulfilling the customer's needs merely. Satisfied customer response with extraordinary service is always remembered which a customer would never forget. It adds value to the company's reputation. 	

	
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