Subject: Re: LSM Joining Case Test - Vaishali Trivedi
From: Urvika Chaudhary <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 5 Jun 2020 05:23:13 -0700 (MST)

Lets test her on call 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "HR Livesalesman" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, June 5, 2020 3:42:46 PM 
Subject: Fwd: LSM Joining Case Test - Vaishali Trivedi 

Hi Urvika, 

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 5 Jun, 2020, at 13:41, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Vaishali Trivedi 
E-mail 	[email-masked] 
Phone Number 	(91) 8299446616 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I will go with the blurb number 4 as it will not only solve the customer's query but also respond to his accurate requirement for delivering it to the correct place and in correct time. 
Rest i would love to add about his experience/feedback with his query solving as it will improve our way of working in customer's field in a more efficient way. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service speaks about making customer happy and satisfied with our response. 
But, in the case of great customer service it does not only make the customer happy or satisfied but helps to maintain the trust factor/loyality of them for having a way longer relation with the respective firm. 	

	
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