Subject: Re: LSM Joining Case Test - Ashutosh Gopal yadav
From: Urvika Chaudhary <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 4 Jun 2020 03:28:51 -0700 (MST)

can be tested for Mumzworld 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "HR Livesalesman" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, June 4, 2020 3:07:02 PM 
Subject: Fwd: LSM Joining Case Test - Ashutosh Gopal yadav 

Hi Urvika, 

Please check. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Ashutosh Gopal yadav 
E-mail 	[email-masked] 
Phone Number 	(+91) 09335299951 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	The customer wants to know whether the tickets can be delivered to his hotel. He gets his detailed information in the Blurb 4 how he can change the address to get it. 
The additional lines are. 
Hope this email finds you well ! 
Sorry for the inconvenience caused to you. 
Wish you a happy and safe journey. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	1)Listening to the customer queries carefully. 
2) Don't sound confusing. Should have full knowledge about your work. 
3)Cross check the details and be double sure before giving any information. 
4)Need to be clear and never shout be polite. 
5) Take the help of your supervisor if any confusions. 
6) Avoid saying no if the question is out of the box. 	

	
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