Subject: Arabic Language Test - Shah Alam
From: Shah Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Jun 2020 06:20:41 -0400

| | Foreign Language Screening Test

Name | Shah Alam     /  (500007) 7674963492    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this situation , i will first inform the customer about the mistake on my part and apologize for it. Then i will send my friend with order to the correct address of the customer to deliver the pizza .

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

This is Shah Alam , I am from up district Jaunpur . I  completed my secondary and high school from Jamia tul Falah in 2012.
Then I moved to Hyderabad to get higher education . I did my graduation in Arabic from EFLU university in 2018.
I have also done 4th months proficiency course in English language from  same university .I did 1 year diploma course in modern and functional Arabic from EFLU .
.I worked 6 month's as a process associate with Wipro organisation . I worked 8 months as a process associate with Genpact organisation .
As far as my family concern my father has been passed away in 2008   and mother is  housewife .I have 5 brothers and 1  sister including me .
My hobbies are traveling and badminton and reading navels and magazines .
That is all about me

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | تهتم خدمة العملاء الجيد دائما براحة العميل وتضمن عدم مواجهة العميل لأي صعوبات في تلقي الخدمة،وخدمة العملاء السيئة هي تلك التي لا تعامل راحة العملاء باعتبار الشاغل الأكثر أهمية .
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I believe that i can treat customer well and be focused about providing the best of services to the customer , As i am a sociable person i can interact with customers with customers freely and know from then if they face any difficulty receiving the service . I will be priorities the satisfaction of the customer over my own difficulties in providing the service .
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | تقع مدينة حيدر آباد في جنوب الهند . و هي عاصمة ولاية تلنجانا حالياً . تعد سادس أكبر مدينة في الهند و تعتبر كأحد أهم مدن الهند من حيث التطور والنمو والحداثة وكانت معرفة في السابق بمدينة اللؤ لؤ . تعد هذه المدينة مركزا رئيسيا من مراكز التكنولوجيا في الهند . وتحتضن فروع كبريات الشركات أمثال الفيسبوك ووايبرو . وهي تضم أيضاً واحدة من أهم وأقدم الجامعات(الجامعة العثمانية) . وتضم هذه المدينة العديد من المرافق الرياضية والسياحية مثل الشلالات والقلعة القديمة وبحيرة حسين صقر ومسجد مكة العتيق في المدينة القديمة وسوق شارمنار

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