Subject: Re: Arabic agents
From: Urvika Chaudhary <[email-masked]>
To: Gerard Saatdjian <[email-masked]>
Cc: saurabh <[email-masked]>, Asad <[email-masked]>, Renu Dalani <[email-masked]>
Date: Tue, 2 Jun 2020 23:00:38 -0700 (MST)

Hi Gerard, 

Thank you for sharing the feedback. 

I will arrange more arabic candidates based on the parameters shared. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Gerard Saatdjian" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Asad" <[email-masked]>, "Renu Dalani" <[email-masked]> 
Sent: Wednesday, June 3, 2020 11:07:44 AM 
Subject: Arabic agents 

Dear Urvika, 

Please note that the test quality of the Arabic agents is not satisfactory, we need to ensure they are native Arabic speakers with proficient writing skills in Arabic and English. 

Please share with us the new profiles along the tests of the new candidates, it is imperative for us to make sure we have the right quality. 

    * Wasim – Arabic grammar issues 

    * Abdulrehman – suspicion of us use of google translation as space in missing everywhere between words, a native Arabic would do these basic mistakes 

    * Othman – Arabic is good in content and grammar 
    * Othman – English test is also questionable in terms of quality and message to customer – this is not a proper answer – will require lot of coaching to have the good level of quality 

Regards, 

Gerard Saatdjian 
Head of HR 

P +971 4 245 1334 E [ mailto:[email-masked] | [email-masked] ] 

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE 

[ https://www.instagram.com/mumzworldcom/ ] [ https://www.facebook.com/mumzworld ] [ https://www.youtube.com/user/MumZworld ] [ https://www.snapchat.com/add/mumzworld.com ] [ https://twitter.com/mumzworld ] 

[ https://www.mumzworld.com/en/ ] 

[ https://www.mumzworld.com/en/media-and-press ] 

Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.