Subject: Re: Apoorv - Mistake
From: Apoorv Joshi <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Thu, 30 Apr 2020 08:50:53 -0700 (MST)

Hi Sir,

Good evening!

With reference to the mentioned ticket id, it's been escalated via zimbra to the courier partner and dxb to further update us as during the time customer contacted us, we were not getting any replies from LMG so most of the LMG escalations needed to be done via email. As I can check the status of this order has updated at this time within April, i will take the necessary action on it and have this resolved. Also, ensure you that will check my tickets thoroughly once again. Wasn't getting as much time to check the third party tickets recently as most of the times providing support to the agents.

Thank you for noticing, pointing this ticket out and your feedback. Will take necessary amendments to improve on it.

Regards,
Apoorv
----- Original Message -----
From: Saurabh Dadu <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Sent: Wed, 29 Apr 2020 07:20:04 -0700 (MST)
Subject: Apoorv - Mistake

Apoorv

You sent this ticket back to 3rd Party status without working on it. Explain

https://landmarkgroupservice.freshdesk.com/a/tickets/497299

Saurabh Dadu
LiveSalesman
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