Subject: Arabic Language Test - MD SHAMIM ALAM
From: MD SHAMIM ALAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Apr 2020 12:46:45 -0400

| | Foreign Language Screening Test

Name | MD SHAMIM ALAM    /  (7011440665) 9990070755    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | There are quite a few options that we have to put a few factors into consideration, then delivery time hits estimated time of arrival when the order is being placed. First, we will have to deeply apologize for being late and remake the order. Second, we didn&#039;t wanna get in trouble but unfortunately, we are a little late so give you a credit for a little bit more than the price of the pizza. Third, we can give you some extra discount, and we may say that 30 minute time is not enough for delivery so try to consider us.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

MD Shamim Alam, I am a student of languages and humanities and I do have several degrees and certificates from University of Delhi and Jamia Millia Islamia New Delhi as well, with experience in the field of translation, interpretation, e-publication, and content writer. Basically I hail from Bihar but live in New Delhi at Jamia Nagar.
As per my education qualification is concerned
M Phil Master in philosophy in Arabic, University of Delhi
M A in Arabic, University of Delhi
B A in Arabic Jamia Millia Islamia
Diploma in English Translation Proficiency Jamia Millia Islamia
Diploma + Certificate in Uzbek Language Jamia Millia Islamia
10th + 12th Bihar School Examination Board Patna

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Conceptually, great customer service is when we do something extra for the customer to assess quickly their needs, and keep long-term relationships with them. We must think about how to keep our customers satisfied then the customer is happy because of us, they are more likely to stay happy with us.

There is a common perception that good customer service provides nothing more than just basic support at all, and we will have to stand with their desired and expected standards.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | It does not really take many efforts to make us the right candidate for a customer service job, first of all, we must be passionate regarding our jobs, and communication skills are more important as well. In addition, commitment to deliver excellence, consistently honest, moral, and ethical manners are tools of making the real candidates for customer service jobs.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I have been in Delhi since 2008, and i have completed all my higher education there and i have enjoyed and done a lot of fun. But i want to visit the city of dreams which never sleeps, without a shadow of a doubt, Mumbai is one of the leading metros city, the commercial and entertainment capital of India. There are plenty of things to see, like colonial buildings, museums and galleries, beaches, zoos, parks, gardens, religious places and there are some dishes that i should definitely have when i am here. Mumbai has a number of historical memories and activities it is a capital of Maharashtra, there governed a large number of kings that are known as Shivaji or Peshwa, Mumbai had been a birthplace of Congress Party. The first session of the party was held in Bombay from 28–31 December 1885. Mumbai was also known as Bombay the first official name until 1995. These are things and memories that i need to go there.

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