Subject: Arabic Language Test - Mohd Umar
From: Mohd Umar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Apr 2020 16:25:11 -0400

| | Foreign Language Screening Test

Name | Mohd Umar    /  (500028) 7054325627    / [email-masked]
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

If would be a Pizza Hut a phone order executive
and I got a order from a customer and informed him that order will be delivered in 30 minutes and customer could not delivered in 30 minu
The customer calls me  back after 45 minutes complaining that he has not received his Pizza yet. So I reinterred his correct address and try to reach out to him and deliver as soon as possible

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am good in wordpad and Excell I worked for Genpact for one year I have done  BA in Arabic language from Nadwa College in 2016
And Diploma in Arabic and English language in 2018 from KMC . Playing crecket and reading books are in best hobbies I listen song as well

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | ما هي الفرق بين احسن و افضل بخدمة العملاء فالجواب هو ان خدمة العملاء الأحسن هو ما  قام  العامل لعمله جيدا والأفضل هو  ان العمل قيامه به يرضي كل انسان سواء كانت الشركه او زباين هذا هو الفرق بين الأحسن والافضل
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | أنا مرشح صحيح الزباين للايصال الاشياء ما يحتاج اليه في الوقت المعين عاجلا غير أجل أنا اجيء كل يوم في الوقت المعين و أعمل عملي بالاخلاص هذا هو ما أعمل لشركتي
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | أنا اسكن في لكناؤ بولاية اترابراديش فمرة ذهبت الي دهلي و زرت الاثار القديمة مثلا القلعة الحمراء والجامعة مسجد و زرت أيضا الجامعة الكلية الاسلامية هي جامعة شهيرة في في الهند و خارجها و شتريت هناك الاشياء الضرورية للبيت وصلت هناك بالافطار لكن رجعت الي بيتي بالطائرة هذا سفر جيد في حياةي

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