Subject: Arabic Language Test - Ashif Rahman
From: Ashif Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Apr 2020 04:07:01 -0400

Foreign Language
Screening Test

Name

Ashif
Rahman     /  (609001) 9488315728/6383477373
/ [email-masked]

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

First I convince the customer that mistake was made by me, I
want apologise to you for my mistake, so I deliver the pizza without any cost,
because in that time if I delivered pizza with cost in late time, the customer
get bad impression on me , so hereafter the customer will not order the items in
our shop, but if I ask apology and give the pizza without cost, the customer
will can realise the situation and accept the apology, he can order again in our
shop, we make customers retain by this way.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

I completed B.A Arabic and Islamic Studies in crescent
Institute of Science and Technology and also I completed B.B.A correspondence in
Madras University.currently I am working in Abu Dhabi Islamic Bank as a Arabic
Translator and Account opening, I know Arabic very well to speak to read and
write, I have excellent communication skills in Arabic and English, I know
Arabic and English Typing, Excel, etc,I will do my best in all kind of
situations

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

The good
and great customer service is similarly same but the difference is how they
approach to the customer, Good customer service is do the duty correctly and
perfectly and selling good quality products to the customers, but great customer
service is do the duty in customer&#039;s satisfaction and selling good
quality products and make a discount to impress the customers and also give some
gifts for that, make a happy them to buy our products, and make a strong and
long-term relationship with them.

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

What
makes me a right candidate for customer service job is my sincerity and
commitment to delivery excellence. I should my work as a when I am a customer
what would I expect, so I do my work what customer want, and also this is great
opportunity to interact with different people.

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

I went to wayanad(kerala) five
years back, that journey was my unforgettable moment,  that town is totally
surrounded by tea estates, greeny forests and rivers I was stayed my relative
house, near my relative house there was some neighbours they are very good
character and they speak with us like a many years of relation and they make us
friendly and family relation.