Subject: Re: LSM Joining Case Test - Mohit Maurya
From: Mohit Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Feb 2020 03:35:21 -0500

| | LSM Joining Case Test

Name | Mohit Maurya
E-mail | [email-masked]
Phone Number | (+91) 8010111963
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Greeting was missing followed by acknowledgment and assurance of customers concern. Closing could have been more proffessional customer connect was missing.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is providing the customer with what he has ask/demanded for this leads to customer satisfaction. However, great customers service means providing customer what he wants with value and on time this leads to customer delight. Customer satisfaction does not assures customer repeat but customer delightness onot just leads to repeat but helps in spreading positive word of mouth for the organization.

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