Subject: Re: LSM Joining Case Test - Nusan Dubey
From: Nusan Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Feb 2020 03:14:00 -0500

| | LSM Joining Case Test

Name | Nusan Dubey
E-mail | [email-masked]
Phone Number | (110096) 8130618177
Which blurb would you select? | Blurb 3
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I feel that the blurb 3 answers the customer's queries appropriately. It states that the customer can receive the tickets in her hotel by updating the address as soon as possible and he or she will receive notification as soon as it is shipped.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference is that a great customer service means understanding the customer queries and resolving it using the simplest methods so that the customer knows how it is being resolved and keeping in close contact with them until they are satisfied whereas a good customer service usually follows a certain procedure which may not b helpful for customers to handle their queries.

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