Subject: Re: LSM Joining Case Test - Gagandeep Singh
From: Gagandeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Feb 2020 03:13:31 -0500

| | LSM Joining Case Test

Name | Gagandeep Singh
E-mail | [email-masked]
Phone Number | (91) 8447278972
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would select blurb 1 because according to me it is the most appropriate response to the given query. According to me, being a customer service representative, the response must be clear enough for am effective communication as well as customer satisfaction plays a very important role in the profile of customer service representative. So according to me, the first blurb would be the most effective reply as per query.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me for a customer service to be great, there are many factors that need to be considered. The most important factor that create a difference  between good and great service is the on time  satisfaction to the customer. According to me after sale service in any kind of domain is very important for the progress of any company as a great service will automatically insist the customer or end user to refer the service further to anyone who needs.

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