Subject: Re: Refund- 9764868500
From: Inayat Ali <[email-masked]>
To: Hiren Sadhwani <[email-masked]>
Cc: Vrunda Raithatha <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 29 Jan 2020 07:58:58 -0700 (MST)

Thanks for the update. 

From: "Hiren Sadhwani" <[email-masked]> 
To: "ali inayat" <[email-masked]> 
Cc: "Vrunda Raithatha" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 29 January, 2020 19:36:00 
Subject: RE: Refund- 9764868500 

Hi Inayat, 

This has been processed. 

Thanks & Regards, 

Hiren Sadhwani 

Sr. Finance Executive 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172118 

From: Inayat Ali <[email-masked]> 
Sent: Tuesday, January 28, 2020 10:51 AM 
To: Hiren Sadhwani <[email-masked]> 
Cc: Vrunda Raithatha <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Refund- 9764868500 

External email sender, please take precaution. 

Hiren- Awaiting response on the request raised. 

Thanks 
Inayat Ali 

From: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Hiren Sadhwani" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Vrunda Raithatha" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 27 January, 2020 13:48:13 
Subject: Re: Refund- 9764868500 

Hi Hiren 

Hope this is processed. 

Thanks 

Inayat Ali 

From: "Hiren Sadhwani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Vrunda Raithatha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 21 January, 2020 14:24:28 
Subject: RE: Refund- 9764868500 

Hi Inayat, 

This will be initiated with this week’s cash refunds. 

Thanks & Regards, 

Hiren Sadhwani 

Sr. Finance Executive 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172118 

From: Inayat Ali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 21, 2020 12:53 PM 
To: Vrunda Raithatha < [ mailto:[email-masked] | [email-masked] ] >; Hiren Sadhwani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund- 9764868500 

External email sender, please take precaution. 

Hello 

Any update on the request raised. 

Thanks 

Inayat Ali 

From: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Vrunda Raithatha" < [ mailto:[email-masked] | [email-masked] ] >, "Hiren Sadhwani" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Hiren Sadhwani" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 19 January, 2020 14:43:49 
Subject: Re: Refund- 9764868500 

Hi Both 

Any update on the refund status. 

Thanks 

Inayat Ali 

From: "Vrunda Raithatha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Hiren Sadhwani" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 16 January, 2020 13:25:51 
Subject: RE: Refund- 9764868500 

Adding [ mailto:[email-masked] | 
@Hiren ] 

Regards, 

Vrunda Raithatha 

Assistant Manager Finance 

Web Team | Landmark Group 

w: webteam.com 

m: +971 50 203 7624 

t: +971 4517 3442 

From: Jessie Caparas 
Sent: Thursday, January 16, 2020 11:54 AM 
To: Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Vrunda Raithatha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund- 9764868500 
Importance: High 

[ mailto:[email-masked] | @Vrunda Raithatha ] 

The below order needs to be refunded through bank transfer. 

We are not able to create a ticket in HYBRIS (to alert you for the bank transfer refund) since this is cancelled order and the refund issued by HYBRIS was a voucher (which has already been invalidated) 

The concept head has approved the bank transfer refund as requested by the customer. (please find the attached email trail) 

Bank name & branch: EMIRATES NBD, UNION SQUARE BRANCH 

Account name: TOMY MATHEW 

Account number:1014975477301 

IBAN number:AE950260001014975477301 

Amount: AED 45.00 

Kindly advise once transfer is done. 

From: Inayat Ali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 15, 2020 6:24 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund- 9764868500 

External email sender, please take precaution. 

Yes, the approval was given by Varun (please refer to Case Id #356899, if needed) 

Thanks 

Inayat Ali 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 15 January, 2020 17:47:37 
Subject: RE: Refund- 9764868500 

Hi Inayat, 

Did we get the approval from the concept head? 

From: Inayat Ali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 15, 2020 1:07 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund- 9764868500 

External email sender, please take precaution. 

Hi Jessie 

The customer cancelled his order (9764868500) and a voucher was issued to him basis on his purchase value. He highlights voucher is not required as he has no plans to purchase anything in near future. Hence, request to get refund instead of a voucher. It was a pre-paid order. 

Case was escalated to Concept Head for (refund approval) and JIRA for (coupon deactivation). Both the activities completed successfully. 

Thanks 

Inayat Ali 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 15 January, 2020 12:48:17 
Subject: RE: Refund- 9764868500 

Hi Inayat/Seeta, 

Why does the customer want a bank transfer refund? 

We should be getting an approval for this – lets ensure we provide the complete detail. 

From: Inayat Ali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 15, 2020 10:51 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund- 9764868500 

External email sender, please take precaution. 

Hi Team 

Please assist with the refund to the customer's bank account for Order id (9764868500): . Details below: 

· Bank name & branch: EMIRATES NBD, UNION SQUARE BRANCH 

· Account name: TOMY MATHEW 

· Account number:1014975477301 

· IBAN number:AE950260001014975477301 

Amount: AED 45.00 and (Case id# 356899) 

Thanks 

Inayat Ali 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 7 January, 2020 16:33:03 
Subject: Refund- 9764868500 

Hi Malik, 

With the reference to order number : 9764868500, customer placed the order on Dec 20, 2019 and he cancelled the order. But the refund was initiate in RV 9764868500_v64829185_c-32213-74137 and we have already deactivated the voucher. Now customer is asking for bank refund so could you please check from your end if we can refund the amount to his same payment method. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 6, 2020 6:46:18 PM 
Subject: Refund- 9764868500 

Hi Team 

Please assist on the below case: 

The customer cancelled his order (9764868500) and a voucher was issued to him basis on his purchase value. He highlights voucher is not required as he has no plans to purchase anything in near future. Hence, request to get refund instead of a voucher. It was a pre-paid order. 

Case was escalated to Concept Head for (refund approval) and Jira for (coupon deactivation). Both the activities completed successfully. 

Date of Order: 20th Dec'19// Splash//UAE (Case id# 356899) 

Please process refund of AED 45.00 to the customer. 

Thanks 

Inayat Ali 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com