Subject: Re: LSM Joining Case Test - Akanksha Aditi
From: Akanksha Aditi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jan 2020 06:19:52 -0500

| | LSM Joining Case Test

Name | Akanksha Aditi
E-mail | [email-masked]
Phone Number | (+91) 9386461674
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | i would like to suggest this blurb because the customer is anticipating the time by which he/she will receive their tickets , also cross checking the address is mandatory for ensuring that the tickets are sent to the correct address. this blurb also gives a positive response to the customer which would aid in reducing the anxiety in the person's mind .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good service means making the customer comfortable and listening patiently to the queries but if the problem is a bit strange then not putting enough efforts to  tackle a difficult situation and maybe dodging the issue by not keeping a track of the time to return to the customer with the solutions . Great customer service on the other hand makes sure that along with being optimistic and patient with the issues one is also keen at providing quick and accurate solutions to the customer in time so that one doesn't lose hope with the service and the company .

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