Subject: Assistance id - Case id - 418361 Order Number: 8355550523
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 28 Jan 2020 02:31:19 -0700 (MST)

Hi Team, 

We request you to please help us to resolve the below issue? 

Last response for Sachin: "Hi @Syed Amir, We need your support to get the below mentioned item repaired/replaced." 
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Problem statement: The below item got damaged (Burned) and it's in the warranty period 

Case id - 418361 
Order Number: 8355550523 
Order Created: Sep 18, 2019 
Delivery date: 9/20/2019 

Item: 159248113 - - Avent Mixer 
Item cost: KWD 55.30 

​Assitance Required: The customer is requesting us to whether to fix the issue or replace the item as it's in warranty period 
​ 
Issue description: We would like you to see the attachment as the above item seems burned and it was purchased in the warranty period of 1 Year as per the product description hence we request you to whether fix the issue or replace the item ​as the customer is chasing us for the same. 

Please do the needful on a priority basis. 
​ 
Regards, 
Manish