Subject: Re: LSM Joining Case Test - Sahil Ahmad
From: Sahil Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jan 2020 07:13:37 -0500

| | LSM Joining Case Test

Name | Sahil Ahmad
E-mail | [email-masked]
Phone Number | (+91) 8791481476
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would like to choose 4 blurb because it has given the link though that  the customer can update the address at any time from his or her end in case customer changes the address of staying due to any reason. Sometime customer is not able to contact us due to technical issue or something else. Then it will help customer to get the ticket on time.
Additional sentences-
1. Greetings of the day!!
2. We are happy to hear that you are going to fly in two days!!
3. We will be keep sending you updates to your registered e-mail id for the same.
4.We wish you a happiest journey!!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Lets understand it with an example-
Suppose you are using two credit cards of two different companies and you face the issues with both of they. Now, you contact to first company's customer care, you call them and tell them your concern and they have listened to your concern and asked to you that we have raised the concern to the back-end department or something like that and your concern will be resolved within 48-72 hours.
Now, you call to second one, you call them and tell them your concern now they have resolved the issue instantly or give you time of maximum 24 hours and have assured you not to worry. Now you get one more call from second company's back-end department to know about your experience of calling to their customer care.

So, in first one we got the resolution but that is taking the time and there was not assurance from agent end. it can be referred to good customer service
But in second one we got the best resolution and have the complete satisfaction as we got one more call from back-end department. So as per my opinion this is the basic difference between these two.

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