Subject: Callback request//[email-masked]
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Wed, 22 Jan 2020 02:45:20 -0700 (MST)

Hi Team, 

Could you please arrange a callback to below customer. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, January 22, 2020 2:45:52 PM 
Subject: Callback request//[email-masked] 

Hi, 

With reference to ticket number: 394083 and email address: [email-masked], customer placed multiple order's and is saying that he was informed from the customer support team that he will get a discount coupon. 

We have checked from our end, however no contact record found from customer. We tried to pushback the customer several times, however he is insisting that someone already promised to provide discount. 

Customer is asking a callback from the Manager. 

Customer's contact number: 0027 82 786 6042 (UAE), available any time. 

Kindly look into this and do the needful. 

Thanks, 
Nitesh