Subject: RE: Support required- December 2019 pending cases
From: Mohd Imran <[email-masked]>
To: Inayat Ali <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 20 Jan 2020 13:48:39 +0000

Hi Inayat,

PFB remarks.

Order ID
Concept
Assistance required
Last update via email
Remarks
6451845843
Babyshop
Dispute with delivery// Awaiting POD
7th Jan’ 2020
Out for delivery
6444148352
Babyshop WWD
Dispute with delivery status//Late delivery
16th Jan’ 2020
Under process
6454138366
Centrepoint
Items not delivered
7th Jan’ 2020
Under process
9762867366
Babyshop
Item dispute- Power cord issue
18th Jan’ 2020
Cord will be delivered to us by Wednesday & will send the same to customer within next two consecutive working days.
6455404613
Babyshop
Dispute with delivery status, complete order not received
9th Jan’ 2020
Under process
9763218666
Centrepoint
Refund issue with not delivered items
15th Jan’ 2020
Under Investigation
6455860725
Centrepoint
Late shipping
No response from the team
Please raise it for cancellation
6453196898
Max Fashion
Delayed C & C order
16th Jan’ 2020
Escalated to concerned team
6455604512
Babyshop
Missing item worth SAR 999.00
17th Dec’ 2019
Please escalate this case to Sachin, if warehouse is not replying
8363203815
Centrepoint
Refund to K- Net
8th Jan’ 2020
Under process
6454330228
Max Fashion
Order delay
13th Jan
Escalated to concerned team
6453196196
Max Fashion
Delayed C & C order
11th Jan
Escalated to concerned team
6456063943
Shoemart
Late shipping
No response from the team
Hamza given approval for manual refund
6456783218
Babyshop
Order delayed
15th Jan’ 2020
Issue resolved
6457496733
Babyshop
Item dispute- Non returnable product
15th Jan’ 2020
Please escalate this case to Sachin, if warehouse is not replying
6450916628
Max Fashion
Invalid Gift card
-
Need more details
6457406817
Max Fashion
Delayed C & C order
12th Jan
Escalated to concerned team
6452971835
Max Fashion
Cancellation error
-
Escalated to concerned team
6457731108
Max Fashion
Order delay
-
Escalated to concerned team
6456354666
Babyshop
Late delivery// No movement from the warehouse
16th Jan’ 2020
Sachin given reply for solution
6456063943
Shoemart
Late shipping
No response from the team
Hamza given approval for manual refund
6454937003
Shoemart
Return dispute
No response from the team
Process manual refund
6457171193
Shoemart
Order delayed//No consignement details
14th Jan
Update in the sheet for cancellation
6458219807
Babyshop
Update on an item
14th Jan
Already replied today
9761977721
Babyshop
C & C Wrong pick up
-
Escalated to concerned team
6458662347
Babyshop
Incomplete item
14th Jan
Parts sending to HADDAB store at today for hand over to customer (Asper Advice Mr. Shihab- NF planner)
6457240792
Babyshop
WWD Delayed delivery
7th Jan’ 2020
Issue again escalated to team

Regards
Imran
From: Inayat Ali <[email-masked]>
Sent: Saturday, January 18, 2020 6:39 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Support required- December 2019 pending cases
Importance: High

External email sender, please take precaution.

Hi All

We would need assistance to resolve the below cases on an imperative basis. Let's resume from the last response's and we can resolve the cases soon.

Let me know, if any other details required.

Order ID
Concept
Assistance required
Last update via email
6451845843
Babyshop
Dispute with delivery// Awaiting POD
7th Jan’ 2020
6444148352
Babyshop WWD
Dispute with delivery status//Late delivery
16th Jan’ 2020
6454138366
Centrepoint
Items not delivered
7th Jan’ 2020
9762867366
Babyshop
Item dispute- Power cord issue
18th Jan’ 2020
6455404613
Babyshop
Dispute with delivery status, complete order not received
9th Jan’ 2020
9763218666
Centrepoint
Refund issue with not delivered items
15th Jan’ 2020
6455860725
Centrepoint
Late shipping
No response from the team
6453196898
Max Fashion
Delayed C & C order
16th Jan’ 2020
6455604512
Babyshop
Missing item worth SAR 999.00
17th Dec’ 2019
8363203815
Centrepoint
Refund to K- Net
8th Jan’ 2020
6454330228
Max Fashion
Order delay
13th Jan
6453196196
Max Fashion
Delayed C & C order
11th Jan
6456063943
Shoemart
Late shipping
No response from the team
6456783218
Babyshop
Order delayed
15th Jan’ 2020
6457496733
Babyshop
Item dispute- Non returnable product
15th Jan’ 2020
6450916628
Max Fashion
Invalid Gift card
-
6457406817
Max Fashion
Delayed C & C order
12th Jan
6452971835
Max Fashion
Cancellation error
-
6457731108
Max Fashion
Order delay
-
6456354666
Babyshop
Late delivery// No movement from the warehouse
16th Jan’ 2020
6456063943
Shoemart
Late shipping
No response from the team
6454937003
Shoemart
Return dispute
No response from the team
6457171193
Shoemart
Order delayed//No consignement details
14th Jan
6458219807
Babyshop
Update on an item
14th Jan
9761977721
Babyshop
C & C Wrong pick up
-
6458662347
Babyshop
Incomplete item
14th Jan
6457240792
Babyshop
WWD Delayed delivery
7th Jan’ 2020

Thanks
Inayat Ali

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