Subject: Re: LSM Joining Case Test - Furkan khan
From: Furkan khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jan 2020 05:17:29 -0500

| | LSM Joining Case Test

Name | Furkan khan
E-mail | [email-masked]
Phone Number | (+91) 8510992610
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to my opinion as it's a common practice from seller as they issue tickets near to event date. As customer is anxious to receive her tickets as she is moving in next two days for the event, and want tickets to be delivered at hotel address, hence blurb one gives assurance to customer that seller has confirmed the order, and will sent the tickets as soon as they receive them from the event organizer, and it also acknowledges customer, that our team is working for the same and also address is confirmed.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means helping customer, in a friendly and professional manner and resolving grievances or providing information  what ever asked in excellence manner where as great customer service means where customer feels, how important he is for the company and acknowledges his concern will be resolved and understood by the associate, and gives feel to him it will be resolved in quick time.

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