Subject: [JIRA] Neha K mentioned you on REL-80928
From: "Neha K (Jira)" <[email-masked]>
To: "Urvika Chaudhary" <[email-masked]>
Date: Mon, 20 Jan 2020 07:13:45 +0000

Neha K *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-80928 Refund not credited to Customer's account 

Neha K *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiZDhiN2I5OTIyYjU2NDAwYjk4YTU1ZDNjYzk4OWQ0NWUiLCJwIjoiaiJ9 )

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REL-80928 ( https://landmark.atlassian.net/browse/REL-80928?atlOrigin=eyJpIjoiZDhiN2I5OTIyYjU2NDAwYjk4YTU1ZDNjYzk4OWQ0NWUiLCJwIjoiaiJ9 )

Refund not credited to Customer's account ( https://landmark.atlassian.net/browse/REL-80928?atlOrigin=eyJpIjoiZDhiN2I5OTIyYjU2NDAwYjk4YTU1ZDNjYzk4OWQ0NWUiLCJwIjoiaiJ9 )
Neha K 11:13 AM GST

Hi Urvika Chaudhary ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=5ca1c19523df2a41d8378273 ) ,

Payfort has only authorized the amount but we haven’t captured it yet. However, now since the order is cancelled and we have not captured the amount, Payfort has already released the amount to customer’s account. Please ask customer to check with his bank.

*Please find the response from Payfort team*

AUTH and CAPTURE - this method goes into two ways as the system automatically puts an amount on hold at a certain time and allows you to capture it once the product or service is guaranteed to be provided.

* this method also gives you an opportunity to cancel the authorization on the amount if the service is deemed to be undeliverable.
* theoretically, in general terms, banks allow 7 days to take further action on the authorized amounts and automatically released back to the cardholder's account if no action was done after their set timeframe.

Hence requesting you to kindly advise your customer to check the same with the bank.

Suhas Bennikal ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=5a0c2ebf0e8b4605b273e1fe )

View issue ( https://landmark.atlassian.net/browse/REL-80928?atlOrigin=eyJpIjoiZDhiN2I5OTIyYjU2NDAwYjk4YTU1ZDNjYzk4OWQ0NWUiLCJwIjoiaiJ9 )

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