Subject: Re: LSM Joining Case Test - Shane Edwin
From: Shane Edwin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Jan 2020 05:48:06 -0500

| | LSM Joining Case Test

Name | Shane Edwin
E-mail | [email-masked]
Phone Number | (+91) 7303226577
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The first revert of this conversation would be :-

*I can understand your situation that you are very anxious to receive your tickets as the event date is quite close.
Apart from that every thing is perfect.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service - A Prospect is on the phone and asks you question you don't know the answer and put the customer on hold and the agent find the answer after a minute or 2 and then you give the answer to the customer.

Great Customer Service - A Prospect is on the phone he/she shares the concern with you and the agent acknowledge everything after that the agent needs to make sure that to assure the customer that the agent will give the best possible solution to the customer and resolve the query. Empathy and Sympathy over the call does matter a lot. The agent should have good product knowledge so that the agent will be able to give the solution to the customer ASAP!. Agent needs to make sure that all of the query has been resolved.

| |

You can edit this submission and view all your submissions easily.