Subject: Fwd: Wrong Order Received
From: Seeta Seeta <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Thu, 16 Jan 2020 00:32:33 -0700 (MST)

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Dipesh Regmi" <[email-masked]>, "Ali Mkhaimer" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "con loc" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Sent: Thursday, January 16, 2020 12:22:00 PM 
Subject: RE: Wrong Order Received 

Hi Apoorv, 

For order ID 9765155722 – this has been refunded. 

Do we still need to call this customer? 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, January 15, 2020 9:58 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Dipesh Regmi <[email-masked]>; Ali Mkhaimer <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Con Loc <[email-masked]>; Deepak Damodaran <[email-masked]> 
Subject: Re: Wrong Order Received 

External email sender, please take precaution. 

Hi Jessie, 

Customer is saying she can be called on this number: +971505809798 between 8am - 11am. 

Kindly arrange a call on the same to confirm if the wrong order - 9765153884 that she received is still with her. If so, we will create a manual AWB for the same once confirmed. Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ali Mkhaimer" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "con loc" < [ mailto:[email-masked] | [email-masked] ] >, "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 9:25:28 PM 
Subject: RE: Wrong Order Received 

[ mailto:[email-masked] | @Ali Mkhaimer ] 

Can you please let someone call the customer to confirm the below case and confirm? 

From: Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 6:30 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Con Loc < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Wrong Order Received 

Hi Jessie, 

Good Day! 

I hope the customer had received excess item apart from the order, so no need for refund as this stuff we need to handover to the respective customer. 

Please get it manually return to Conloc. 

Best Regards, 

Dipesh Regmi 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 12:42 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Con Loc < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Wrong Order Received 
Importance: High 

[ mailto:[email-masked] | @Con Loc ] [ mailto:[email-masked] | 
@Dipesh Regmi ] [ mailto:[email-masked] | 
@Deepak Damodaran ] 

Please check the below swapped case. We need an urgent update on this. 

We need to know where order ID 9765155722 is. 

[ mailto:[email-masked] | @Apoorv Joshi ] as for the wrong order received by customer (with order ID 9765155722) – manually create a waybill to return it to us and inform Conloc for the manual tracking ID. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 5:21 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Wrong Order Received 

External email sender, please take precaution. 

Hi Team, 

With reference to the ticket ID: 372997 

Customer has reported receiving someone else's order along with her own order. Customer's order number is 9765155722 which is showing delivered. The wrong order that she has received is 9765153884, please find attached the image shared by the customer for the same. Case has been escalated to WH multiple times however, no response on the same. 

Kindly look into this and advise. Thank you for your help! 

Regards, 

Apoorv 

From: "Piyush Mani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 11, 2020 3:50:04 PM 
Subject: Need Guidance 

Hi Team, 

With reference to case number: 372997 

Order number: 9765153884 

Customer had received wrong order which is belongs to another customer ( [ mailto:[email-masked] | [email-masked] ] ). 

Kindly let me know what should I do in this case. 

Regards, 

Piyush 

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