Subject: Re: Missing item // 6458346604
From: Shakeeb Arsalan <[email-masked]>
To: M Ataullah <[email-masked]>
Cc: Inayat Ali <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 15 Jan 2020 10:43:52 -0700 (MST)

Hi Ataullah, 

Explain the full case to the concept head and see if we can get it approved for a refund. 

From: "M Ataullah" <[email-masked]> 
To: "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, 14 January, 2020 17:30:33 
Subject: Re: Missing item // 6458346604 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : 26-Dec-2019 

Order ID: 6458346604 
Tracking ID: 45059038290 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 4 items but as per the customer he has only received 3 items, Under the consignment details we can see that all 4 items has been shipped from our side. 

Customer history: and he is loyal customer, claims : 1 ITEMS OUT OF 4 IS MISSING, 

The missing item is 161684123 - - Juniors Devon Travel Cot 
Units: Piece - piecesEAN: 
BABYSHOP 

SAR 429.00 
SAR 343.00 
1 

kindly give us approval for refund or assist us further, 

Regards, 
Syed Ataullah 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "M Ataullah" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Suvadeep Saha" <[email-masked]> 
Sent: Sunday, 5 January, 2020 17:44:20 
Subject: RE: Missing item 

Hi Shakeeb, 

Explain the full case to the concept head and see if we can get it approved for a refund. 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Saturday, January 4, 2020 5:33 PM 
To: Sagaya Suresh Kumar <[email-masked]>; Jed Conlocops2 <[email-masked]> 
Cc: Sree Adhikessavan <[email-masked]>; Escalations Dxbteam <[email-masked]>; M Ataullah <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Suvadeep Saha <[email-masked]> 
Subject: Fwd: Missing item 

External email sender, please take precaution. 

Hi Team, 

Kindly assist with the following concern. 

Regards 
Shakeeb 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 3 January, 2020 21:44:18 
Subject: Missing item 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : ​26-Dec-2019 

Order ID: 6458346604 

Tracking ID: 45059038290 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 4 items but as per the customer he has only received 3 items, Under the consignment details we can see that all 4 items has been shipped from our side. 

Customer history: 1 ITEMS OUT OF 4 IS MISSING, CUSTOMER WANTS THE SAME ASAP. ​ 

The missing item is 161684123 - - Juniors Devon Travel Cot SAR 343.00 

Regards, 

Syed Ataullah 

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